Regional Career Services Representative

Regional Career Services Representative

Erlanger, KY

Job Title: Regional CSR

Company: Ross Education Holdings, Inc.

Location: Erlanger – Campus based position

Schedule: Monday-Friday (3) days 8-5 and (2) afternoons 11-8

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations. With over 40 campuses across multiple states, we offer certification and degree programs in Nursing, Medical Assisting, Dental Assisting, and more. Our supportive culture and environment empower Ross students and staff to deliver exceptional care to others.

Do you have customer services experience, mad people skills, and a desire to learn and grow while helping others? We even have humans who read your resumes. Come find your "WHY" at Ross!

Ross is more than a place to work - we're a community built on shared values. As part of our team, you'll be asked to embody and uphold the Core Values that guide everything we do: Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student.

If these principles resonate with you and you're looking to contribute to a purpose-driven team, we'd love to meet you.

Job Responsibilities

• Generate new job leads to support multi-campus region
• Build professional relationships within the medical communities served
• Make sales/service calls via phone and/or in person as required
• Convert leads to interviews and job placements
• Identify and resolve employer issues
• Communicate openings to students via phone, by mail, or in person
• Follow-up on all referrals, interviews and placements
• Document activity as required and ensure integrity of data
• Conduct 30/90-day graduate calls

• Be proactive in developing and maintaining professional student relationships
• Initiate and maintain consistent communication with students to support externship and placement
• Assist students with resume development and career preparation
• Develop working knowledge of students' strengths and areas of opportunity and interest and to market effectively for job opportunities
• Work with students on professional development (i.e. dress, attitude, communication, etc.)
• Demonstrate professional example for students to follow
• Coordinate and review student mock interviews
• Conduct one-on-one meetings with students/graduates as needed
• Maintain regular contact with unplaced graduates via weekly calls, appointments, etc.

• Identify and develop qualified externship sites and Affiliation Agreements to support students
• Coordinate and confirm student externship assignments
• Collaborate with campus academic leadership to complete externship requirements (Site Approvals, Faculty Phone Checklists, etc.)
• Manage, secure and process documents required
• Track and report Externship outcomes as directed

• Manage distribution and compilation of various surveys and meet required metrics
• Assure accuracy of student records and compliance with ABHES requirements
• Manage applicable student records/data in LMS
• Assist with placement verification as needed

• Achieve required minimum of 70% placement rate for each program
• Achieve required minimum of 40% Extern to Hire rate
• Meet established job development activity goals
• Improve On-time Completion YOY
• Achieve Employer and Student survey results of 90% or greater
• Compliance with ABHES requirements and successful internal reviews
• Perform related work as required

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

Requirements

• Associates Degree from an institution accredited by an agency recognized by the U.S. Department of Education or the Council of Higher Education Accreditation (CHEA). Bachelor's Degree preferred. The degree requirement may be waived by the EVP of Career Services.
• 1-2 years of proven sales experience and demonstrated results from jobs like outplacement, workforce development, placement/recruiting, public relations, business development, event planning, advertising, marketing, pharma or other sales related positions. 5+ years preferred.
• Good computer skills, flexibility and a go with the flow attitude will be key for success in this position
• Adhere to Ross Code of Conduct and Professional Ethics
• Ability to communicate effectively
• Ability to adapt quickly in fast-paced work environment
• Sufficient ability to move around the building. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
• Must be able to work 2 evenings/week
• Position is on campus - not remote

Ross Education is an Equal Opportunity Employer