Manager on Duty

GENERAL SUMMARY

The Manager on Duty (MOD) is a non-exempt position whose primary responsibility is overseeing the Sports Desk and Valet (if applicable) departments to ensure that both are producing the highest levels of customer service. The MOD provides the Sports Desk and Valet teams leadership in the form of daily coaching, support, recognition and training. They will act as a role model for the behaviors and attitude necessary with providing member & guest satisfaction.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".


Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard workBe a gritty, roll-up-your-sleeves kind of crewKnow it's never about one person--we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curiousWe seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Supervision

• Hires, trains, supervises, develops those supervised in accordance with company policies and directives

• Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
• Monitor uniform adherence of all staff

Department Management

• Daily walk-throughs of departments supervised to ensure staff is maintaining a clean, organized and safe facility
• Manage the Sports Desk and Valet operations to ensure efficiency and exceptional member, guest and Associate service
• Manage supply inventory through monthly audits and loss control measures, and ensuring that all supplies are adequately stocked
• Oversee day-to-day department operations run safely, smoothly and efficiently through a visible management presence and leadership.

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, members, guests and vendors.
• Promote harmonious relations among members, staff, and the community at-large.
• Communicate timely and follow up, as appropriate.

• Active participation in required events, required programs, required meetings and required trainings.

• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Ensure compliance with company policies and procedures.
• Make professional development a consistent priority.

• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays
• Act as club Manager on Duty, as required

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

• Policies and Regulations -- Knowledge of company polices.
• Written Comprehension and Expression -- Ability to read, understand and communicate information and ideas in writing so others will understand.
• Oral Comprehension and Expression --Ability to understand and communicate so others can understand ideas and information.
• Computer -- Ability to utilize club software program and email communication software, such as Microsoft Outlook.

EXPERIENCE & EDUCATION

• At least 2 years' experience in personnel supervision, training, and evaluation (within customer service field preferred)
• Demonstrated experience in problem identification, analysis, recommendation of options and development of logical and workable solutions.

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email.
• The location of the position changes frequently from indoors to outdoors as property extends to both environments. However, extreme environmental conditions do not exist.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations.
• It is necessary to adapt to a frequently changing environment.
• Sitting and standing is as needed.
• Requires occasional physical exertion such as bending, twisting, sitting, stooping, and use of hands and fingers.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company ("TBCC") provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.