Emergency Coordinator, Veterinary

Veterinary Emergency Coordinator | Emergency Department | $20–$25/hr based on experience | Full-Time Benefits | Three 12-hour shifts | West Springfield, MA

Join Veterinary Emergency & Specialty Hospital (VESH) in West Springfield, MA as a Veterinary Emergency Coordinator supporting our fast-paced Emergency Department. This role is ideal for an organized veterinary professional who enjoys client communication, coordinating patient care, and being a key connection point between clients, referring veterinarians, and the hospital team. If you thrive in a collaborative environment and enjoy balancing administrative support with patient-focused service, we’d love to meet you.

Compensation

• $20–$25/hour, based on knowledge and experience

Schedule

• Three 12-hour shifts per week
• Includes weekday, weekend, and holiday coverage as needed

Benefits

• Relocation Assistance for the right candidate!
• CVT license application + renewal reimbursement
• CE Allowance + Access to VetBloom for RACE-approved courses
• Paid Shoe Stipend & Scrubs provided (free to you!)
• RECOVER Training
• 16-Week VTNE Study Group Program + One-time VTNE Reimbursement
• PTO + Sick Time
• Employee & Immediate Family Pet Discount
• 401(k) with employer match
• Medical/Dental/Vision + HSA/FSA options
• Short & Long-Term Disability Insurance
• Life Insurance
• Veterinary Technology Education Scholarships

Responsibilities

• Provide administrative and operational support to the Emergency Department
• Serve as a liaison between VESH, referring veterinarians, and emergency clients
• Communicate with clients regarding scheduling, follow-up care, discharge timing, and general inquiries
• Coordinate referral communications, medical record collection, test results, and patient history documentation
• Prepare cost estimates, admission paperwork, and discharge paperwork
• Enter laboratory results into EzyVet and route patient updates to appropriate teams
• Monitor emergency department email communication and ensure timely follow-up
• Support patient discharges, virtual incision checks, callback communication, and lab result notifications
• Assist with specialty confirmation calls and prescription refill coordination
• Maintain accurate schedules and ensure appointments align with department workflow
• Assist with department projects and other responsibilities as assigned
• Collaborate effectively with doctors, technicians, client care, and leadership to support excellent patient care

Qualifications

• Experience in veterinary medicine required; emergency or specialty experience preferred
• Strong client service and interpersonal communication skills
• Ability to multitask and stay organized in a fast-paced hospital environment
• Strong attention to detail and time management skills
• Positive, collaborative, and professional approach with both clients and team members
• Comfortable working independently while also contributing to a team-focused culture
• Ability to adapt quickly, solve problems, and manage multiple priorities
• Passion for patient care and supporting an exceptional client experience
• Fluent English speaking and reading skills required

About Veterinary Emergency & Specialty Hospital (VESH)
We are a 24-hour, VECCS Level 2 Certified, state-of-the-art Emergency + Specialty veterinary hospital.

Like human medical specialists, VESH supports primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care.

We offer a variety of specialty services including Advanced Imaging (CT), Internal Medicine, Surgery, Medical Oncology, and Emergency and Critical Care.

At VESH, you’ll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.

Serving West Springfield and Surrounding Communities
Our hospital is located in West Springfield, MA, and draws talented veterinary professionals from throughout the region, including:

• Springfield, MA
• Chicopee, MA
• Holyoke, MA
• Longmeadow, MA
• Agawam, MA
• Northampton, MA
• Amherst, MA
• Enfield, CT
• Suffield, CT
• Hartford, CT

This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut.
Considering Relocation?
If you’re relocating for the right opportunity, VESH offers the chance to join a collaborative specialty hospital where you can build your career alongside experienced specialists and technicians while making a meaningful impact in the lives of patients and their families. West Springfield offers easy access to both city amenities and outdoor recreation, with close proximity to the Berkshires, Boston, and Northern Connecticut.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.