Customer Support Assistant

Role Overview

Help shape next-generation AI systems by contributing real-world customer support expertise to a project centered on excellent customer experiences. You will provide empathetic, solution-oriented support while supplying scenario-based input that helps AI systems learn, reason, and perform in customer support contexts.

Key Responsibilities

• Deliver clear, efficient, and empathetic responses to customer inquiries across multiple communication channels.
• Use CRM software to accurately document, manage, and track customer interactions and resolutions.
• Analyze customer issues, identify root causes, and recommend actionable solutions that improve customer satisfaction.
• Apply product knowledge to resolve questions and educate end users effectively.
• Share feedback, recurring challenges, and customer sentiment trends with project stakeholders.
• Create and review support documentation, FAQs, and best practices to support high-quality knowledge transfer.
• Provide detailed, scenario-based expertise for AI training in real-world customer support situations.

Qualifications

• At least 3 years of professional customer support experience.
• Demonstrated ability to manage complex customer cases with empathy and a solution-focused approach.
• Exceptional written and verbal communication skills, including strong attention to tone and clarity.
• Advanced proficiency with CRM software and digital support tools.
• Strong product knowledge transfer and user-education skills.
• Analytical problem-solving ability in fast-paced environments.
• Experience in remote or distributed project settings is a plus.

Work Terms

• Independent contractor engagement.
• Remote role open to candidates based in the United States.
• No prior AI experience is required.

Compensation

$21 to $45 per hour.