Help Desk/Desktop Support Analyst

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to support daily technology operations for a manufacturing environment in Piqua, Ohio. This Long-term Contract position focuses on resolving end-user technical issues, maintaining reliable desktop systems, and delivering responsive service across the Microsoft ecosystem. The ideal candidate brings strong troubleshooting ability, experience working with Windows-based environments, and a customer-focused approach to ticket resolution.

Responsibilities:
• Provide front-line technical assistance for desktop, software, and user access issues in a manufacturing setting.
• Diagnose and resolve incidents involving Microsoft Windows systems, standard business applications, and workstation performance.
• Manage service desk requests from intake through closure while keeping users informed on progress and next steps.
• Support user account administration and access management tasks within Active Directory.
• Assist with device deployment, software distribution, and endpoint maintenance using Microsoft SCCM tools.
• Contribute to support activities related to Microsoft 365 applications and collaboration platforms, including SharePoint when needed.
• Document troubleshooting steps, solutions, and recurring issues to improve service consistency and knowledge sharing.
• Partner with internal technical teams on system support efforts, including integration-related tasks where applicable.• Hands-on experience supporting Microsoft Windows desktop environments.
• Working knowledge of Active Directory for account support and access-related tasks.
• Ability to perform basic technical troubleshooting and isolate user-facing system issues.
• Experience managing and updating service desk tickets in an organized, timely manner.
• Familiarity with Microsoft SCCM for endpoint support, software deployment, or device administration.
• Exposure to Microsoft-based business platforms, with SharePoint experience considered beneficial.
• Background supporting users in a detail-oriented IT help desk or desktop support role.
• Strong communication skills and a service-oriented approach to end-user support.