Claims Unit Manager - Catastrophe

Responsibilities Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports, and customer survey data. Ensure corrective actions are taken to correct deficiencies. Recruit and develop people. Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needs to support an effective succession plan. Provide timely and responsive employee coaching and performance counseling. Travel as needed throughout the Auto Club Enterprises footprint – estimated 25%. Requirements Four‑year degree or commensurate experience highly desirable. Homeowner and Auto Claims leadership experience of 5+ years preferred. Technical experience includes 7 to 10 years of claims handling. Strong organization skills, planning and delegation. Strong communication skills are a must as well as excellent interpersonal skills. A valid driver’s license with safe driving records required. #J-18808-Ljbffr Jobtailor