Customer Care Representative

Customer Care Representative

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Cornerstone Servicing is seeking a Customer Care Representative with a servant's heart to support our customers' needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.

Key Responsibilities:

• Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
• Place outbound calls to welcome new customers along with contacting those with 30-60 day past due accounts
• Answer customer inquiries, complaints, or concerns
• Customer service de-escalation with prompt and effective response
• Strong attention to detail
• Strong note taking skills effective written communication
• Strong verbal communication skills

What you'll need to be successful:

• High School Diploma or equivalent
• 2+ years experience call center/phone experience
• Minimum 2 years related mortgage experience a plus, but not required
• Must have high level of integrity and professionalism
• Must have experience using Microsoft Office Suite
• Working knowledge of Microsoft Office products
• Bilingual in Spanish a plus

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.