Seasonal Shift Lead

Job Description

Job Description

Benefits:

• Free uniforms
• Opportunity for advancement
• Bonus based on performance
• Employee discounts
• Flexible schedule

'Tis the season for Self Care! Buff City Soap makes fresh, handmade soap and self-care essentials right here in our Makery, using clean, plant-based ingredients — no mystery chemicals. Our holiday rush is coming, and we need a Shift Lead who can step up, keep the team on track, and make sure guests leave with a smile (and a gift bag).
If you've got leadership chops, a knack for keeping a busy shift running smoothly, and you actually like being the one in charge when things get hectic, this one's for you.

What You'll Actually Be Doing
Lead the Team

• Be the leader on duty for your shift — the one the team looks to when things get busy.
• Open and close the store, including counting and balancing cash drawers.
• Delegate tasks and make sure everything on the list actually gets done.
• Coach and motivate your team throughout the shift — especially when the line's out the door.
• Hold the team to our standards on procedures, guest service, and sales goals.
• Lead by example — attitude, work ethic, and hustle included.

Drive Sales & Guest Experience

• Set the tone for an exceptional guest experience, shift after shift.
• Greet and engage every guest who walks in.
• Make product recommendations that actually fit what the guest needs.
• Confidently ask for the sale and help your team hit (and beat) sales goals.
• Handle guest concerns calmly and professionally.

Operations & Production

• Jump into production alongside the team, keeping quality high even when things are moving fast.
• Multitask like a pro — balancing production, guest engagement, and shift duties all at once.
• Keep raw materials, supplies, and finished products at the right inventory levels.
• Make sure every finished product meets our quality standards.
• Follow all safety, sanitation, and cleanliness requirements.
• Help keep both the retail floor and production area clean and organized.
• Support inventory management, reporting, and other daily operational tasks.

What We're Looking For

• Previous leadership, keyholder, team lead, training, or supervisory experience required.
• Strong communication and guest service skills.
• You're comfortable in a sales-driven environment and motivated by goals.
• Basic computer skills and the ability to pick up new systems quickly.
• Solid organizational and time management skills.
• You're responsible, dependable, and trustworthy with cash handling.
• You work well with a team in an upbeat, fast-paced environment and follow company policies and procedures.
• You're available nights, weekends, and holidays as needed (this is a seasonal role, so flexibility here really matters).

The Physical Side This job keeps you on your feet and hands-on:

• Standing and walking for most of your shift.
• Lifting and carrying up to 50 lbs, sometimes repeatedly.
• Being around a lot of different scents and fragrances.
• Bending, reaching, stooping, kneeling, climbing, and repetitive motions.
• Pitching in on cleaning — sweeping, mopping, scrubbing, general Makery upkeep.

Why You'll Want This Job

• Room to grow — plenty of our team leads started right where you'd be starting.
• Flexible scheduling.
• Employee discounts on our products.
• Team contests and performance incentives (because a little friendly competition makes the season better).

The Details

• Job Type: Part-Time, Seasonal
• Schedule: Nights, weekends, and holidays as needed
• Location: In person at our Makery
• Pay: $16.00 per hour

If you enjoy leading from the front, motivating a team, connecting with guests, and thriving in a fast-paced holiday rush, we'd love to hear from you.