Assistant, People and Office Operations

Assistant, People & Office Operations

As an Assistant, People & Office Operations, you will play a key role in supporting TicketManager's most important assetour people. This role sits at the center of our People Operations (POPs) function, helping to create a high-performing, engaging, and well-run workplace across all offices. You will contribute to strengthening our culture and employee experience, supporting senior leaders, and ensuring our offices operate seamlessly day-to-day. From coordinating logistics and managing office operations to assisting with internal initiatives and communications, your work will directly impact how our teams collaborate, perform, and grow. This is a highly visible, hands-on role ideal for someone who is organized, proactive, and excited to be part of a fast-paced, people-first environment.

Responsibilities:

• Manage the day-to-day operations of TicketManager offices, ensuring a professional, organized, clean, and welcoming environment.
• Oversee office supplies, kitchen stock, and common area upkeep across all offices, managing inventories and coordinating with building management, vendors, and service providers (e.g., janitorial, IT, maintenance) to ensure smooth operations.
• Coordinate catering and food service for weekly team meals, executive lunches, and onsite meetings.
• Provide administrative support for Finance, including handling mail, invoices, check deposits, and tracking office budgets
• Provide day-to-day administrative support to senior leaders, including calendar management, meeting coordination, and scheduling across internal and external stakeholders.
• Assist senior leadership with logistical coordination such as travel arrangements, reservations, and occasional ad hoc tasks or errands to support business priorities.
• Support People Operations initiatives by assisting with employee engagement activities, internal events, and recognition programs (e.g., birthdays, work anniversaries).
• Assist with internal communications and coordination of cross-functional updates and initiatives.
• Prepare and maintain meeting spaces, greeting and hosting clients and guests.
• Monitor and maintain office equipment, supplies, and facilities to ensure smooth day-to-day operations.
• Keep shared files, photos, and records organized and up to date across digital and physical systems.
• Collaborate with cross-office teams to align office management standards and ensure consistent support nationwide.

Desired Skills and Experience:

• Bachelor's degree required.
• 02+ years of administrative, office coordination, or executive assistance experience.
• Strong interpersonal skills; comfortable engaging with staff, executives, vendors, and external partners.
• Highly organized and detail-oriented, with the ability to manage multiple projects and deadlines.
• Self-motivated and resourceful, thriving in a fast-paced, entrepreneurial environment.
• High level of personal integrity, professionalism, and discretion in handling sensitive or confidential information.
• Strong written and verbal communication skills.
• Demonstrated ability to take ownership, solve problems proactively, and maintain a positive, team-oriented attitude.
• Technical skills: proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with tools such as Slack, Microsoft Teams, Confluence, Canva, or Adobe Suite is a plus.

TicketManager Highlights:

• Location: Mesa, AZ
• Compensation: $22.00$25.00 per hour + bonus eligibility
• Reports to: Head of Business & People Operations
• Work Expectations: In-office, MondayFriday
• Retirement: 401(k) & Company Match
• Health Benefits: Medical, Dental, Vision & Chiropractic
• Time Off: Unlimited PTO
• Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
• Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.

• Recognition: Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row. Recognized as one of the Best Places to Work by Inc. Magazine, The LA Business Journal, and Sports Business Journal
• 4.5 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500