Branch Operations Manager - Orlando (Winter Garden)

Manager, Branch Operations

AAF International offers the most comprehensive clean air solutions available across the globe. Selling under the American Air Filter and the AAF International brand names, AAF International has been an industry pioneer since 1921 with manufacturing operations in 22 countries with over 6000 employees globally. Our products are the industry benchmarks for quality and performance. Our applications include commercial, industrial and residential solutions from the filters used in your home to the most critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world's largest air conditioning provider with $30 billion in revenue and over 75,000 employees worldwide. Founded in 1924, Daikin has grown into a diversified industrial manufacturing company offering solutions in clean, air, air conditioning, refrigeration, chemicals, oil hydraulics, defense systems and electronics.

Our culture of continuous improvement, safety, and world class operations is driven by our people-centered management philosophy. This philosophy is built around mutual selection: that while AAF seeks top talent people to join and deliver on our team, we also want each team member to receive job satisfaction, growth & development, and continued happiness in being a long-term member of the AAF family. This is fueled by our belief in treating our people, our supply partners, our customers and our environment with the trust and respect we each require, and our passion to give back to our community for our success.

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.

Position Objective:

The Manager, Branch Operations, provides hands-on operational support to Branch Operations and Sales and the management of Branch & Service personnel. This position is also responsible for assisting Sales meet targets and goals and overseeing daily operations and Branch Profit and Loss (P&L), inventory management and overall efficiency and productivity. Collaborates with key stakeholders to improve processes that drive growth and profitability expansion. Supports the Operations personnel on developing the necessary talent to build a distinctive, result oriented team.

Key Accountabilities:

• Lead the day-to-day operations of the Orlando Branch and provide support to the future team in ensuring quality customer service and budget performance.
• Manage branch profit and loss statements and partner with the Regional Branch Manager (East) to develop budgets and allocate financial resources to achieve business goals.
• Directly manage a small team of warehouse, delivery and service personnel including scheduling of service requests, and delivery routes for each week.
• Create a positive customer service culture with the staff at the branch, including greeting customers that may come in during the day to pick up will call warehouse orders.
• Provide accurate, professional, and timely customer service/support to our customers and assess customer satisfaction through regular dialog with customers and company owners occasionally.
• Manage inventory, merchandise, parts, and equipment inventory processes and inventory turns.
• Take pride in warehouse and promote cleanliness, attention to detail and protection of stored products.
• In the event there are on-site issues with the building or surrounding area, dialog with property management (landlord) directly.
• Coordinate with remote North America Customer Service team for daily picklists, customer orders and deliveries needed.
• Create POs for outside buy items and stock transfer orders from internal manufacturing plants daily
• Communicate with purchasing department regarding vendor order status.
• Manage warehouse inventory and equipment, reporting monthly on any maintenance needs.
• Participate in weekly forecast tracker call, identifying inventory needs for upcoming orders and also reporting on-time status of open customer orders for the month.
• Effectively coordinate with corporate fleet manager for delivery truck leases and maintenance.
• Manage personnel issues, involving Local HR Representative as needed.
• Comply with all safety and quality policies, ensuring employees are current in all company published training materials.
• Organize inbound and outbound freight as required with AAF corporate carriers.
• Foster collaboration that promotes mutual trust and respect for the team.
• Establish a culture that promotes high commitment, morale, motivation, and productivity levels.
• Assess the work of direct reports to evaluate job performance and provide coaching, development, and mentoring opportunities for employee development.
• Participate in the selection process of hiring and promotion decisions or recommendations; determine staff needs to ensure coverage on all jobs and that branch obligations are met.
• Identify process improvements to increase efficiency, save time, or reduce costs at the branch.
• Other Duties Assigned.

Requirements

Position Requirements:

1. Bachelor's degree or equivalent work experience;
2. Requires the equivalent of five years' experience in a warehouse or shipping department;
3. Ability to navigate shipper carriers' websites effectively;
4. Attention to detail, problem solving skills, strong work ethic;
5. Past experience in shipping is desirable;
6. Familiarity with ERP and LX software;
7. Experience with Microsoft Office tools, SAP and Sales Force experience preferred, computer savvy;
8. Self-Motivated, Independent and Proactive;
9. License or certificates in any of the above mentioned trade skills are beneficial;
10. Valid Driver License with a clean MVR;
11. Math skill is needed to be able to figure percentages and to verify figures;
12. Computer skills are needed to be able to type documents, enter data, and run reports in Microsoft Excel.