Bellman - Sheraton Miami Airport

Job Description Job Description Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Position: Bellman Pay Rate: $10.98/hr + tips As a Bellperson, you are the first and last point of contact for our guests, providing exceptional service from arrival to departure. This role is responsible for escorting guests to their accommodations in a friendly and courteous manner while ensuring the safe and efficient handling of their belongings. Key Responsibilities Guest Assistance: Escort arriving and departing guests to and from their rooms, providing a warm welcome and professional farewell. Room Orientation: Visually inspect guest rooms upon arrival and acquaint guests with room features, amenities, and hotel services. Luggage Management: Carefully transport, organize, and store guest luggage. Accurately read tags, issue claim tickets, and maintain the highest level of care for guest property. Guest Inquiry Support: Respond promptly and accurately to guest requests and questions regarding hotel services and local area attractions. Communication: Proactively inform management and leadership of relevant guest feedback or inter-departmental needs. Operational Support: Assist supervisors and managers with additional tasks as assigned to ensure smooth hotel operations. Qualifications Qualifications & Requirements To perform this job successfully, an individual must meet the following requirements: Education & Experience: No high school diploma required; up to one month of related experience or training is preferred, or an equivalent combination of education and experience. Driver’s License: Must possess and maintain a valid state-issued driver’s license with a current address and an acceptable driving record (only required if operating company vehicles or driving for company business). Language Skills: Ability to read and understand simple instructions, short correspondence, and memos. Must be able to write basic correspondence and effectively present information in one-on-one or small group settings with guests and colleagues. Reasoning Ability: Ability to apply common sense to carry out detailed but standardized instructions and handle basic situational problems effectively. Availability: Flexibility to work various shifts based on location needs, including 2nd shift, 3rd shift, and/or weekends. Physical Demands The following physical abilities are required to perform the essential functions of this role: Strength: Ability to regularly lift and move up to 75 pounds. Agility: Must be able to move quickly and perform frequent physical activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, and bending. Dexterity & Vision: Regular use of hands/fingers to handle luggage and equipment. Specific vision requirements include close vision, peripheral vision, and the ability to adjust focus. Skills & Professionalism Ability to use and understand standard and military time. Maintain a pleasant, professional, and composed demeanor during all guest interactions. Effectively address and resolve customer complaints or concerns. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io. We are here to assist you.