Telecommunications Analyst III

Telecom Analyst

Candidates MUST be WI residents or willing to relocate to WI at their own expense prior to starting. This position can work 100% remotely (within the state of WI).

Job Description:

The Telecom Analyst serves as a key resource in managing and maintaining the organization's various telecommunication systems. This generalist role will handle a range of tasks, including system support, vendor coordination, bill consolidation, and record maintenance. The aim is to ensure effective and consistent operation of telecom services, facilitating smooth communication and operational efficiency across the organization.

• Provide top-tier support for the organization's VoIP systems, with a particular emphasis on enhancing customer experience.
• Display excellent communication and interpersonal skills in resolving user issues and educating customers on system functionalities.
• Regularly review VoIP system performance and support trends to identify areas for process improvement.
• Use critical thinking skills and initiative to recommend and implement enhancements to the support process.
• Work closely with the VoIP Administrator, taking directions to manage specific tasks and projects related to the organization's VoIP systems.
• Display adaptability and a willingness to learn from technical leadership.
• Assist with vendor relationship management, ensuring effective communication and service.
• Support the review and consolidation of phone bills.
• Perform regular maintenance on VoIP systems to ensure optimal functionality.
• Keep call record systems updated and accurate, demonstrating attention to detail.
• This role requires a good understanding of VoIP systems, with experience in Avaya Phone System and Microsoft Teams Voice being particularly beneficial. The successful candidate will demonstrate basic understanding of SIP technologies, vendor coordination, phone bill review, and maintenance of the e911 platform. Familiarity with Avaya Workforce Optimization Select and Calero-VERASmart would be advantageous.

Skills/knowledge:

• This role requires a good understanding of VoIP systems, with experience in Avaya Phone System and Microsoft Teams Voice being particularly beneficial.
• The successful candidate will demonstrate basic understanding of SIP technologies, vendor coordination, phone bill review, and maintenance of the e911 platform.
• Familiarity with Avaya Workforce Optimization Select and Calero-VERASmart would be advantageous.

Required Skills: Accounting/Finance, Telecommunications Additional Skills: Analyst, Non-Technical This is a high PRIORITY requisition.