Patient Coordinator

Patient Coordinator at Sunshine Smiles Designs - Full-Time

Be the first smile they seeand the reason they return.

At Sunshine Smiles our front office is the heart of our practice, and were searching for a warm, detail-oriented Patient Coordinator to help us deliver the same outstanding experience that has earned us glowing reviews and a loyal patient base. Our team is known for its friendly energy, strong teamwork, and a deep commitment to caring for every patient like familyincluding those with special needs and individuals from our community partners. Youll work alongside a group that values support, encouragement, and good laughs as much as precision and professionalism. If youre organized, love people, and want to help create a smooth and welcoming visit from the first phone call to check-out, this is the role for you.

Pay: Dependent on experience and skills

Benefits Include:

We offer the kind of benefits that let you care for others and yourselfsolid health coverage, PTO to live your life, a 401(k) thats future-you approved, and a team culture that lifts you up, helps and encourages you to grow in your career, and makes the workday feel a little lighter.

• Health, Dental, and Vision Insuranceand so much more! Take care of your smile (and everything else) with coverage thats worth bragging about.
• Paid Time Off (accrue 2 to 3 weeks per year based on tenure) + 6 Paid Holidayshello, work-life balance! Because lifes too short not to enjoy a long weekend, a beach day, or a good old-fashioned do-nothing day.
• 401(k) Program Plan for your future selfthe one whos sipping coffee on a porch somewhere, feeling grateful you started now.
• On-the-job training Well set you up for success with real training, not just with a figure it out and good luck method.
• Supportive, team-driven office culture Work with people who have your back, celebrate your wins, and never let you eat birthday cake alone.

What Youll Do:

Yes, youll be knee-deep in phone calls, insurance codes, and payment postingsbut if you can do all that and make people feel like VIPs while doing it, you're exactly who we're looking for!

• Greet and check in patients, helping them feel welcomed and at ease Youre the first smile they seeand the reason they relax before the appointment even starts.
• Answer a multi-line phone system and schedule appointments Think of yourself as an air-traffic controller for smileskeeping schedules on point and patients happy.
• Verify insurance eligibility and pre-authorize benefits Youll decode insurance plans like a pro (no secret handshakes required) and make sure patients know whats covered before they even ask.
• Guide patients through financial arrangements and treatment scheduling Because sometimes dentistry needs a translatorand youre the friendly guide making it all make sense.
• Collect and post payments from patients and insurance companies Youll keep the numbers in check without making it feel like a math classbecause billing should be smooth, not stressful.
• Answer questions with clarity, professionalism, and empathy Youre the calm, kind voice patients rememberthe one who makes everything (even root canals) sound a little less scary. Sometimes this will include adding codes to the ledger to attach to the treatment plan.

What You Bring:

Youre the glue at the front deskpart problem-solver, part people-person, and always the one with the smile that keeps the day moving. Quick on the phone, calm under pressure, and always ready with a kind word, and the kind of teammate who jumps in without being asked sums you up perfectly.

• High school diploma or equivalent (higher education preferred)
• Minimum of 2 years experience in a dental administrative role
• Knowledge of dental insurance processes and verification
• Experience with dental software (Dentrix, Eaglesoft, Denticon, etc.)
• Strong attention to detail and excellent communication skills
• A collaborative, can-do attitude and a desire to make each patient feel valued

Think youve got the personality, hustle, and heart to be the face of our front desk? Wed love to meet youapply today and lets get this started!