Receptionist- Outpatient Center

Job Description

Job Description

Job Summary

Roots Through Recovery is an outpatient substance use and mental health treatment center providing comprehensive, patient-centered behavioral health care to adults and adolescents. Integrated services offered include individual, group counseling and medication-assisted treatment. 

We are seeking a Behavioral Health Receptionist to join our team. In this role, you will be responsible for visitor and guest services, communication management, administrative tasks, and office support. The ideal candidate is highly organized with excellent attention to detail, and does well with multi-tasking in a fast-paced environment. 

Hours: 

Tues and Wed  11:30am - 8pm
Mon, Thurs, Fri 10am - 6:30pm

Responsibilities 

• Greeting clients and making them feel comfortable and welcome at the practice

• Maintain contact with clients to ensure prompt arrival for groups, individual sessions, and other appointments

• Maintain the tidiness of the facility, including common spaces and the lobby

• Coordinating with providers to confirm appointment times 

• Answering phones and responding to client inquiries regarding services via phone and email

• Collecting client information and pre-appointment documentation

• Maintaining updated medical records, including all client demographics, appointments, and follow-ups

• Relaying messages to providers in a timely manner and other office tasks

• Sorting and distributing mail

• Other administrative and clerical duties as assigned

Qualifications

• Previous experience as a Behavioral Health Receptionist, Office Manager or Front/Back Office Assistant

• Knowledge of medical terminology and administrative processes

• Firm grasp of Electronic Health Records systems, information management programs, Google Calendar, Microsoft Office, and other computer programs

• Excellent organizational skills and attention to detail

• Strong interpersonal and verbal communication skills

A behavioral health receptionist is a crucial member of a behavioral health practice. This role requires a unique blend of administrative skills and empathy, as the receptionist is often the first point of contact for individuals seeking help with their psychological well-being. In this position, the behavioral health receptionist plays a vital role in creating a safe and supportive environment for clients and their families. Beyond the administrative duties, a behavioral health receptionist in a behavioral health practice must possess a deep understanding of the sensitive nature of mental health issues. Patients may feel vulnerable and anxious when seeking help, and it is the receptionist's responsibility to approach each interaction with empathy and compassion. This includes providing emotional support, actively listening, and demonstrating the utmost respect for patient confidentiality. If you are seeking an administrative position where you can make a difference in the lives of people seeking behavioral health support, this could be the role for you.