Network Operations Technician

Network Operations Technician

Microspace Communications, a division of Capitol Broadcasting Company, is a leader in enterprise communications. For more than 30 years, we have been committed to consistent growth through excellence in customer support and constant development of new products and services.

We are seeking a creative and forward-thinking team member to support our 24/7 Network Operations Center. As a Network Operations Technician you will join an innovative and diverse workplace; supporting a wide range of business communications technologies. The Network Operations Technician - Level I supports the daily operations of satellite network systems by closely monitoring the network to ensure optimal performance and providing on-site support for networking across our production satellite and business networks. Providing support to our customers, responding to alerts, and troubleshooting hardware and software issues.

This position requires flexibility. You must be able to work X:XX AM to X PM, Monday - Friday as well as additional shifts and work on Saturdays, Sundays and holidays if needed.

Key Responsibilities and Essential Functions

• Manage daily network operations and ensure the functionality and reliability of distributed information systems and communication networks.
• Monitor network performance to guarantee high availability and reliability, addressing any abnormalities or interference in the network uplinks.
• Opening, updating, and documenting tickets, station logs, network status, and incident reports for customer and infrastructure issues.
• Communicating with customers via phone or email regarding equipment or service issues and providing support for satellite, LAN, WAN, Wi-Fi, customer equipment and low-voltage infrastructure support.
• Reporting facility issues, monitoring weather conditions, and acting according to inclement weather policies.
• Conducting regular maintenance tasks, such as patching software, managing updates, and deploying new hardware and software enhancements.
• Diagnosing and resolving satellite and network problems, working with security tools, and adhering to best practices to ensure safety and regulatory compliance.
• Creating and maintaining configuration documentation, troubleshooting procedures, and training manuals.
• Engaging in continuous professional development by reviewing training materials, acquiring soft skills through CBC University, pursuing outside education, and aiming for applicable certifications.
• Other duties as assigned.

Required Qualifications

• Experience in a technical or customer-facing role.
• Have the ability to learn hardware, software, and network troubleshooting skills.
• Excellent verbal and written communication skills with a solid team-oriented mindset.
• Good problem-solving skills and the ability to work under pressure, exhibiting intuitive problem-solving ability.
• Strong organizational skills and the capacity to manage multiple tasks efficiently.
• Ability to take initiative and use creative thinking to address and solve business problems.
• Proven track record of providing exceptional customer service support, ensuring timely, accurate, and solutions-focused assistance and positive customer experience.
• Ability to read and interpret wiring diagrams, schematics, and technical documentation.
• Basic troubleshooting skills for RF, network, A/V, and hardware systems.

Preferred Qualifications

• Experience with any of the following is a plus:
• Experience with Satellite Communications systems, including Earth Stations, VSAT platforms, and Radio Frequency (RF) technologies.
• Working knowledge of spectrum analyzers, audio analyzers, and network analysis tools.
• Knowledge of FCC regulations and licensing requirements
• Proficiency in A/V systems integration and related hardware
• Strong customer service skills with experience in help desk or technical support environments.
• Customer Service and help desk
• Understanding of TCP/IP networking principles and structured cabling standards.
• Familiarity with software, web, or scripting development for system automation or monitoring.
• Working knowledge of IP-based streaming technologies and related distribution systems.

Physical Demands

• Able to occasionally lift up to 50 pounds.
• Perform physical tasks such as bending, stooping, pushing, pulling, lifting, seeing, speaking, hearing, and typing.

Work Conditions

• Requires working in both office and outdoor environments, including hot, cold, and wet weather conditions.
• May occasionally be exposed to unpredictable weather conditions.
• Must be able to work scheduled shifts, including weekdays, weekends, and holidays.
• May occasionally need to travel to off-site locations.
• May occasionally be required to stay in company-paid hotel accommodations during severe weather to ensure continued station operations.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career growth.
• Dynamic and inclusive work environment with a supportive team culture.
• Exciting projects and growth opportunities within a leading organization.
• Free parking and proximity to restaurants, breweries, shops, and cultural venues.