Shift Leader

Breads Bakery is seeking enthusiastic, dynamic individuals to join our team as a front-of-house shift leader. Breads Bakery is a New York bakery dedicated to producing handmade breads and pastries using traditional baking techniques, and providing our guests with an unforgettable experience. We believe that a guest's first impression of our bakery should be accompanied by a familiar and warm welcome, and we're looking for just the right person to do it!

Position Responsibilities & Expectations:

• Recognize the importance of providing extraordinary hospitality and exemplify this in interactions with customers, vendors and coworkers alike.
• Assist in all fundamental levels of the guest experience from answering product questions to point of sale.
• Report directly to the Store Manager, Assistant Store Manager, and Director of Operations- assisting them in effectively and positively leading the front house team, overseeing operations in their absence, and assisting in administrative and practical tasks as needed.
• Communicate with all departments and Breads Bakery locations to ensure proper inventory and quality are maintained- recognizing that every day presents varying needs and adjusting workflow to meet these needs.
• Oversee staff throughout shifts, delegating tasks as needed, ensuring responsibilities are met and, when possible, exceeded. 
• Manage cash, delegate tips, prepare bank deposits, and trouble-shoot any POS complications that may arise. 
• Assist at other Breads Bakery locations as needed; ability to adjust and adapt gracefully to unexpected changes.
• Maintain a clean, safe and aesthetically pleasing space in accordance with operations and sanitation guidelines.
• Follow tasks as instructed by direct managers and supervisors, ensuring responsibilities are met and, when possible, exceeded.
• Govern service recovery as needed with professionalism and sincerity.
• Foster a positive work environment and commitment to Breads Bakery’s values.
• Commit to creating consistent, high-quality coffee, espresso, and tea drinks following the appropriate preparation methods as instructed- communicating to your superiors when there are concerns that these expectations are not met.

*This job description is intended to provide a general overview of the position and expectations for this role. It is not a complete statement of duties, responsibilities, or requirements. 

Requirements:

• Minimum 2 years of professional experience as a shift leader, supervisor or comparable leadership role.
• Minimum 2 years of hospitality and/or the food & beverage experience preferred. 
• Barista or bartending experience is advantageous. 
• NYC Food Handlers Certification required (or must obtain within the three months of hire).
• Commitment to providing exceptional service and genuine guest experiences.
• Proactive, attentive and able to anticipate guest needs in a fast-paced environment.
• Remarkable communication, interpersonal and problem-solving skills; able to multitask effectively.
• Ability to work on your feet for a full shift and lift 50+ lbs during the shift.
• Ability to work holidays and weekends.
• Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards / requirements including meeting and qualitative or quantitative productivity standards.
• Ability to maintain reasonably regular, punctual and regular attendance consistent with the ADA, FMLA and other federal, state and local standards / requirements.
• Compliance with all personnel policies and practices.
• Must be 18 years of age or older and authorized to work in the US.
• For part-time associates, individuals must have availability for at least 3 shifts per week and must work at least 2 shifts per week.

• Final starting pay rate is $18.75/hour plus gratuities (~$6-12/hour) with the following structure: 
  • $17/hour base rate 
  • Included in gratuity distribution after successful completion of bread sales training (5 shifts)
  • +$0.50/hour after receiving NYC Food Handlers Certification
  • +$0.50/hour after passing barista exam
  • +$0.75/hour after successful completion of shift leader training 
• Medical, dental, vision and life insurance available following waiting period for full time employees
• Paid time off package for full time employees 
• 401(k) retirement savings plan with employer contribution
• Access to commuter benefits, flexible spending accounts (FSA), financial wellness programs, mental health and fitness benefits, store discounts, and PLUM benefits
• 50%-75% Store discount