Software Development Manager - AWS DNS, AWS Infrastructure DNS

Do you have a passion for highly available Tier 0 services such as DNS? Are you interested in leading an elite team of engineers building and operating some of the largest DNS systems in the world? Do you want to work on deep, technical problems that span a variety of core topics in computer science ranging from databases to networking to distributed systems to numerical analysis to security? In Route 53, our mission is to make DNS invisible for our customers. It just works. Are you ready to create systems to power one of the largest e-commerce companies in the world? Amazon.com has over 70 million customers, and developers all over the world rely on our storage, compute, and virtualised services via Amazon Web Services. We support systems at massive, and ever-growing, scale. We rapidly integrate new technologies to expand our customer offerings. Our success depends on our world-class network infrastructure and our goal is to become “The Infrastructure Platform” for the world. As our team grows, the AWS Infrastructure DNS team is seeking enthusiastic and talented Software Development Manager to lead a team that builds and operates the large-scale DNS systems used to drive the Amazon fleet. You will own systems that are critical to the platforms that Amazon's global retail, AWS and Kindle businesses run upon -- the DNS services in Amazon's data centers and integration of Amazon's systems with the likes of Amazon Route 53 to manage public DNS. This is your opportunity to pave the path for a new generation of DNS systems, to grow as a technology leader, and to work with some really smart people. You are great fun to work with. Our company credo is “Work hard. Have fun. Make history”. You are smart, ambitious, love what you do and instinctively know how to make work fun. You enjoy being a really great people manager. Building, motivating and mentoring a world-class systems & software engineering team is the most important part of this role. You should have a proven track record in recruiting and retaining top talent and excel in day-to-day people and performance management tasks. You have strong Agile product management and delivery experience. In this role, you will create and implement product roadmaps for the team using Scrum methodologies. This will include helping innovate and invent new value-add services layered on top of our existing services. You will need excellent technical project management skills to deliver product roadmap items as well as other cross-team projects. You have a strong engineering background with an understanding of OO Design and DNS Technologies, network and OS expertise is a plus. Ideally, you have past experience working as a senior software development engineer. You enjoy keeping your technical skills reasonably current, to the point that you can still contribute to architecture discussions. You regularly take part in deep-dive troubleshooting exercises and drive technical post-mortem discussions to identify the root cause of complex issues. You also have strong operational experience and have a track record operating highly available fault tolerant systems. You know how to run a tight, lean, efficient operation. You will want to measure everything and be very data driven using metrics, monitoring and alarming to measure and improve the operational processes and performance of your team. You thrive operating in a fast moving, dynamic environment. Key job responsibilitiesTechnical and People Management, handle multiple priorities at once, find paths forward in difficult situations and lead independently. A day in the lifeBe a leader-servant of a team of high performing software engineers with relentless high standards. You will need to arbitrate difficult situations with no clear path forward. Participate in design review meetings and meaningfully contribute. Make contributions to code. Participate in an escalation rotation to make sure we keep our services highly available. About the teamWe are serious about career progression, growing engineers across many levels and life-work balance. We are looking for a manager with similar ethos and somebody who can make trade-offs and high impact decisions. The team owns goal critical to the success and growth of AWS so the leader will need to be comfortable relaying complex concepts to senior leadership. Basic qualifications- Bachelor's degree or above in Math, Statistics, Computer Science, or related science field, or Master's degree- Experience in managing system or software development teams- Experience operating mission-critical online services- Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineersPreferred qualification - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience in leading the definition and development of multi tier web services- Experience designing, building, operating, and managing large-scale distributed systems or web services- Knowledge of at least two of the following programming languages: Scala, Java, Python, C/C++, or Go- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organizationAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.