Retail Supervisor

Retail Supervisor

Reports To: Store Leader / Assistant Store Leader Status: Regular Hourly

About the Role

The Retail Supervisor supports daily store operations while leading a team of Retail Associates to deliver an exceptional customer and donor experience. This hands-on leadership role helps drive sales, donation processing, merchandise presentation, team performance, and operational excellence in a fast-paced retail environment.

What You'll Do

• Lead, coach, and support Retail Associates during daily operations.
• Deliver outstanding customer and donor service and help resolve concerns.
• Monitor sales floor activity, donation processing, merchandising, and store presentation.
• Train new employees and provide ongoing coaching and performance feedback.
• Ensure compliance with company policies, cash-handling procedures, and safety standards.
• Help prevent loss, protect company assets, and report operational concerns.
• Maintain a clean, safe, organized, and welcoming store environment.
• Open and close the store and oversee operations in the absence of store leadership.
• Support achievement of sales, production, and customer service goals.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or GED.
• One year of retail experience required.
• Previous supervisory, leadership, or keyholder experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Ability to coach, motivate, and hold team members accountable.
• Comfortable using POS systems, basic computer applications, and cash-handling procedures.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to multitask and thrive in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, bend, reach, and move throughout the workday.
• Ability to lift and carry up to 30 pounds regularly; occasional heavier lifting may be required.
• Ability to operate a computer, cash register, and other retail equipment.
• Regular and reliable attendance is required.

Work Environment

Retail store environment with moderate noise levels and frequent interaction with customers, donors, employees, and donated merchandise.