Hospitality Specialist

We are seeking a professional and service-oriented Hospitality Ambassador to deliver a welcoming, high-touch experience for employees, visitors, vendors, and business partners at a large corporate campus. In this customer-facing role, you will serve as a primary point of contact for lobby operations, guest services, and daily workplace support. You will partner closely with Security and other internal teams to ensure a smooth visitor experience while maintaining campus access procedures and confidentiality standards. Key Responsibilities Welcome employees, visitors, and guests while providing professional, friendly, and high-quality service. Manage visitor check-ins, badge assignments, host notifications, and established access procedures in coordination with Security. Respond to questions, phone inquiries, and special requests promptly and professionally. Coordinate vendor deliveries, packages, catering, personal items, and other lobby service requests. Support VIP interactions and maintain a positive, organized, and welcoming lobby environment. Assist with workplace programs such as parking placards, transportation cards, and lobby amenities. Provide coverage across multiple lobbies as needed. Support document distribution, delivery services, inventory of lobby supplies, and daily operational activities. Collaborate with Security, Legal, Administrative, Events, and other cross-functional teams. Identify opportunities to improve service delivery, operational efficiency, and the overall guest experience. Required Qualifications Bachelor’s degree in any discipline. 3–4+ years of experience in corporate hospitality, front desk operations, concierge services, luxury hotels, premium retail, or a related customer-facing role. Excellent customer service, communication, interpersonal, and problem-solving skills. Strong organizational skills and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and Google Workspace, with the ability to learn new systems. Ability to handle confidential information and follow established security and access procedures. Work Schedule & Requirements Fully onsite in South San Francisco, CA, five days per week. Available shift options:

7:00 AM–4:00 PM

8:00 AM–5:00 PM

Biweekly Thursday meetings may extend until approximately 6:30 PM. Team meetings and required safety certification within the first six months. Commitment to the full 12-month assignment is required. No remote work or relocation option is available. We are looking for someone who takes pride in delivering exceptional hospitality, creating a positive first impression, and ensuring smooth, secure daily campus operations. #J-18808-Ljbffr Pharmaceutical Company