Lead MA for Medicine Specialty Practices (Watertown MA)

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Lead Medical Assistant is an allied health professional who works closely with clinical and administrative leadership across one or more practices. This role combines hands-on clinical excellence with mentorship and team support. What You’ll Do Serve as a mentor and resource for Medical Assistants, student externs, and other non-licensed practice staff Support staff within and across assigned practices Perform all core Medical Assistant duties with demonstrated proficiency in assigned clinical responsibilities Act as a role model for best practices in patient care, teamwork, and professionalism How You’ll Make an Impact This role is ideal for a Medical Assistant who enjoys leading by example, supporting others’ growth, and helping create a positive, patient-centered clinical environment Job Description Essential Duties & Responsibilities Leadership & Team Support Serve as a role model and mentor, providing support, training, guidance, and knowledge-sharing to Medical Assistants, student externs, and other non-licensed staff across assigned practice(s) Provide direction and oversight related to compliance and regulatory matters, escalating concerns to the Practice Manager as appropriate Support team members through workflow, technology, and process changes Partner with Practice Manager(s) to identify and address training needs, promoting a safe environment for delivering and receiving care Practice & Operational Support Act as a lead resource in daily office operations Research, prioritize, and follow up on incoming issues addressed to the Practice Manager, including sensitive and confidential matters Collaborate closely with the Practice Manager or designee to determine appropriate actions, referrals, or responses Serve as a liaison with administrative and clinical staff across MAH departments, as requested Support and help maintain patient access Minimum Qualifications High school diploma or GED required 2–3 years of experience demonstrating proficiency in all areas of Medical Assisting Demonstrated MA competencies: (preferred) MA Certificate (preferred) Associate’s Degree in Medical Assisting EMT or PCT experience Nursing student (with at least one clinical rotation) Home health aide experience Physician assistant program candidate Strong customer service and interpersonal skills with patients, families, staff, and providers Ability and willingness to mentor, train, and guide others Experience with computer systems and web-based applications required (Epic experience a plus) Current CPR certification Phlebotomy skills helpful Pay Range $23.15 - $31.16 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled #J-18808-Ljbffr Beth Israel Lahey Health