Senior Manager, Software Engineering - Platform Operations

NVIDIA is a leading technology company dedicated to pushing the boundaries of AI and computing. This position offers an opportunity to shape next‑generation AI‑driven solutions on the ServiceNow platform. What You’ll Be Doing Drive the design and implementation of scalable, intelligent workflows and applications across ServiceNow modules such as ITSM and HRSD. Define architectural standards and ensure secure, scalable, and high‑performing platform solutions. Own and manage the ServiceNow platform end‑to‑end, including strategy, roadmap, upgrades, and overall platform health. Establish and enforce platform governance standards for architecture, security, scalability, and user experience. Ensure high availability, performance, and stability of platform operations and service delivery. Lead, mentor, and grow a global team of engineers, including internal staff and external partners. Manage vendors and partners to ensure high-quality delivery, performance, and cost efficiency. Drive continuous improvement, innovation, and automation to enhance efficiency and user experience. What We Need To See Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related field (or equivalent experience). 6+ years of experience leading and managing high‑performing engineering teams. 12+ overall years of experience with enterprise architecture, IT leadership, or large‑scale software engineering and platform management (including SaaS and AI/ML systems). Strong programming skills in Python and experience with system‑level development. Hands‑on experience with test automation, production testing, and automation frameworks. Solid understanding of Linux, embedded systems, firmware, and hardware/software integration. Deep knowledge of IT Service Management (ITSM) and ServiceNow (HR, Security, Finance modules preferred). Experience with DevOps practices, CI/CD pipelines, automated testing frameworks, and structured software development methodologies. Proven ability to lead complex, cross‑functional projects and collaborate across engineering, product, and business teams. Strong leadership, communication, problem‑solving, and analytical skills, with the ability to drive strategy, process discipline, and organizational change. Ways to Stand Out from the Crowd Experience implementing enterprise‑grade governance for agent systems (controls, audit‑ability, monitoring, policy enforcement) in production autonomous workflows. Demonstrated wins taking new or open‑source agent constructs from POC to production adoption, with clear business impact. Built and scaled an agent platform or agent developer experience used by multiple teams (SDKs, templates, reference apps, reusable building blocks). Clear point of view and real examples on build‑vs‑use decisions—adoption of OSS/3P versus internal primitives—and how to operationalize the choice. Deep experience with agent evaluation at scale (long‑horizon tasks, tool correctness, reliability testing, automated regressions, offline/online feedback loops). Salary Base salary range: $248,000 USD – $391,000 USD, plus eligible equity and benefits. Benefits and EEO NVIDIA offers a competitive total compensation package and is committed to fostering a diverse workforce. NVIDIA is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic. #J-18808-Ljbffr NVIDIA Gruppe