Ambassador

Ambassador

At Basecamp Fitness, we're more than a gym—we're a community that changes lives every day. We're looking for an energetic, outgoing, and service-driven Front Desk Team Member who is passionate about helping others become healthier, stronger, and more confident.

If you're someone who thrives in a fast-paced environment, enjoys building relationships, and wants to make a positive impact every shift, we'd love to meet you.

Part-Time | 15–25 hours per week

Responsibilities

As a key member of our studio team, you'll work alongside our Fitness Manager and Studio Manager to help create an exceptional experience for every member who walks through our doors.

• Welcome every member and guest with enthusiasm, energy, and genuine hospitality.
• Create meaningful relationships that build a strong, supportive fitness community.
• Deliver an exceptional first impression for prospects and new members.
• Answer questions and confidently educate guests on our programs and services.
• Support membership sales, lead follow-up, and studio growth initiatives.
• Assist with achieving studio goals and key performance indicators (KPIs).
• Help maintain a clean, organized, and inviting studio environment.
• Support studio operations, events, and daily business rhythms.
• Resolve member concerns with professionalism while ensuring positive outcomes.
• Be a positive teammate who helps create an incredible culture for members and staff alike.
• Assisting the Studio Manager in organizing, planning, and implementing strategies to reach studio targets.
• Attending daily shift operations, including shift huddles, on-the-spot coaching for ambassadors, and hitting shift targets for leads, trials, and new memberships sold.
• Ensuring proper execution and consistency of all front desk systems and operating procedures, including member greeting and check-in, telephone inquiries (general and sales-related), guest registration, cash handling, delinquent account procedures, and customer care calls.
• Maintaining a safe, clean, and well-stocked facility at all times, following through on daily studio cleaning checklists and maintenance efforts, and ordering all products for the studio.
• Promoting retail products and educating members on the benefits of products available in the studio.
• Meeting monthly new membership sales target through personal selling, ambassador coaching, lead generation, CRM management, booking appointments, confirmation calls, and guest follow-up calls, texts, and direct messages.
• Completing Daily Shift Reports and maintaining accurate, up-to-date notes in the studio’s CRM system.

Requirements

• Passion for helping people improve their lives.
• Positive, upbeat, and energetic personality.
• Excellent communication and customer service skills.
• Strong work ethic and dependable attendance.
• Comfortable working in a fast-paced environment.
• Team player with a willingness to learn and grow.
• Sales or customer service experience is a plus—but we'll train the right person.
• Displays enthusiasm, energy, and a passion for health and fitness. Must possess essential fitness acumen.
• Naturally connects and builds rapport with a range of people and personalities.
• Enjoys and thrives in sales-focused roles; performance-driven with the ability to direct sales through outreach programs and local community events.
• Team player with the ability to work collaboratively.
• Action oriented — set direction, inspire action, delegate tasks, train, develop, and hold people accountable.
• Forward thinking and creative.
• Able to execute a game plan.
• Self-starter.
• Manages time well in a fast-paced work environment.
• Detail Oriented.
• Open to coaching and feedback.
• Excellent verbal and written communication skills.
• Must be able to adapt and learn computer systems (POS, CRM, etc.) in a timely manner to be successful in this position.

Required Qualifications

• High school diploma or general education degree (GED) required
• 2+ years of Customer Service or Retail experience required
• 1+ years of Sales experience required
• 1+ years of lead generation and community outreach experience preferred

Physical Demands and Environmental Conditions

• The physical demands described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing this job’s duties, employees are regularly required to use their hands, reach with hands and arms, talk, and hear. The employee is regularly required to stand and walk.
• Flexible to work during the day, evening, and weekend hours based on studio needs.
• The employee must occasionally lift and move up to 25 pounds.

Benefits

FREE Unlimited Basecamp Fitness Membership

Uniform Allowance

Paid training and ongoing development

Fun, supportive team environment

Opportunities for growth within our company

The opportunity to positively impact people's lives every single day

About the Company

If you're looking for more than just a job—and want to be part of a team that's passionate about fitness, community, and changing lives—we'd love to hear from you.