VP of Operations - HVAC

Position Summary The Vice President of Operations is accountable for the design, execution, and ongoing effectiveness of the company’s operational system, including construction, service, and project management functions. This role ensures that work is planned, executed, and completed profitably, predictably, and to standard, replacing informal coordination and personality-driven decision-making with clear accountability, documented processes, and measurable performance. Key Responsibilities Operational Performance & Margin Accountability Enforcing standardized execution practices across all operational functions Preventing margin erosion from labor overruns, rework, and missed change orders Ensuring disciplined job and project kickoff, execution, and closeout Aligning operational capacity with committed workload Leadership of Operations Management Team Clear role definition and performance expectations for each direct report Coaching leaders to manage through systems, KPIs, and cadence Enforcing accountability without bypassing the chain of command Developing leadership depth and succession readiness Project Management Control Clear project ownership and authority Standardized project lifecycle control (authorization → plan → execute → close) Schedule integrity and scope control Prevention of undocumented or unpaid work Operational Planning & Coordination Capacity planning across construction and service operations Coordination between project management and field execution Prevention of overcommitment and reactive rescheduling Maintaining a consistent operational cadence Process Ownership & Standardization Defining SOPs for critical operational functions Ensuring SOPs are trained, used, and enforced Eliminating variation that creates inefficiency or risk Supporting continuous improvement without disrupting execution Operational Reporting & Leadership Visibility Defining operational KPIs across construction, service, and project management Conducting weekly operational reviews with direct reports Managing by exception when results are out of range Providing transparent upward reporting to executive leadership Qualifications Minimum 10 years of operations leadership experience Experience HVAC, plumbing, or construction industry experience strongly preferred Demonstrated success managing operations through metrics and systems Knowledge & Skills Bachelor’s degree in business, Construction Management, Engineering, or related field (or equivalent experience) Strong operational judgment Ability to enforce standards consistently Clear written and verbal communication Independent decision-making with appropriate escalation #J-18808-Ljbffr