Processing Specialist I

Job Title

Perform calculations and process a variety of transactions to develop, update, and maintain detailed computerized retirement plan records for customers. Ensure all activities are completed with a high degree of precision, within established timelines, and in compliance with rigorous quality standards and regulatory requirements. Review and analyze both internal and external correspondence to determine the appropriate course of action, seeking assistance when necessary. Assist in the training, leadership, and professional development of team members, offering expertise and support for problem-solving, and assisting with procedural updates. Communicate in writing with customers regarding record-keeping needs and routine employee data, including information about plan administrative procedures. Utilize available resources, including technical documentation, system help features, colleagues, and subject matter experts, to efficiently complete daily tasks and suggest procedural improvements. Perform other job related duties or special project as required.

Who You Are

2+ years of work experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. Associate or Bachelors degree a plus. Must have strong math and 10-key skills. Requires ability to understand basic plan and contract provisions, manuals and procedures. Basic PC skills and knowledge of mainframe and PC software such as pension accounting, recordkeeping systems, word processing and spreadsheets. Must adapt to frequent change and have good interpersonal skills. Must have effective communication/documentation skills, be professional and diligent, a team player, and customer service oriented.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $18.17 - $32.31 / hour Salary Details The following locations are examples of market-specific salary ranges across different geographies. Des Moines, IA: $19.18 - $25.58 / hr Charlotte, NC: $20.19 - $26.92/ hr Wichita, KS: $18.17 - $24.23 / hr Chicago/Minneapolis: $22.21 - $29.62 / hr Los Angeles/New York City: $24.23 hr - $32.31 / hr

Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Work Environments Preference for candidates to be located near Charlotte, NC or Des Moines, IA; however, we offer remote flexibility for candidates. Team members may be asked to visit the office periodically (a few times per year) for collaboration, training, or company events. Hours Occasional overtime may be required during busy periods to support team and business needs.

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.

Experience

Principal At Principal, we value connecting on both a personal and professional level. Together, we're imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.