Regional Operations Specialist

Description

Lone Pine Associates Inc is seeking a Regional Operations Specialist for a portfolio of multi-family affordable housing projects. The ideal candidate is a self-driven, adaptable individual who demonstrates humility, integrity, and possesses a strong team focus.

The Regional Operations Specialist acts as a vital liaison between Regional Management, Site Managers, Compliance, Accounting, Maintenance, Human Resources, and other corporate departments. This role assists with portfolio tracking, accounts receivable, occupancy, tenant recertifications, property inspections, vendor coordination, and administrative functions.

Lone Pine Associates Inc is the employing entity for Viridian Management, Inc supervisory staff.

Viridian Overview:

For over twenty years, the professionals at Viridian Management have been making affordable housing feel like home. Our properties provide residents with a clean, safe and comfortable environment to enjoy with family and friends. We are committed to responding quickly to the diverse needs of our residents and partners and strive to be the most conscientious property management company in the region.

Location: Remote in Eastern Oregon or Eastern Washington - travel to properties in your region and to the corporate office will be required.

Job Type: Full-time

Schedule: 40 hours/week / Monday - Friday

Compensation: $27-$32 per hour DOE

Benefits include:

• Health insurance - two plan options, employee + family coverage is 100% employer-paid
• Dental insurance - employee + family coverage is 100% employer-paid
• Vision insurance - employee + family coverage is 100% employer-paid
• Critical Illness insurance
• Short Term Disability insurance
• Accident insurance
• Hospital insurance
• $35,000 employer-paid Life insurance plus the option to purchase additional coverage
• Employer-paid Life Flight Membership
• MetLife Pet Insurance
• Aflac
• FSA and Dependent Care FSA or HSA with employer contribution (dependent upon medical plan)
• 401k with 4% employer match
• Paid Time Off (PTO) - accrued at 4.62 hours/biweekly for 40 hour/week employees
• 15 paid holidays per year, including two four-day weekends and your birthday
• Paid bereavement leave
• Paid volunteer days
• Employee Assistance Program

All benefits may be canceled or changed at the discretion of the company, unless otherwise prohibited by law.

Essential Duties and Responsibilities:

Regional Administrative & Operational Support

• Provide ongoing administrative support across assigned property portfolios.
• Track, organize, and follow up on recurring property deadlines, action items, audits, inspection findings, and reporting requirements.
• Prepare spreadsheets, status reports, summaries, and correspondence for corporate leadership, owners, and regulatory agencies.
• Maintain organized electronic records in compliance with record-retention and confidentiality requirements.

Portfolio Reporting & Tracking

• Monitor and track occupancy, vacancies, unit turns, accounts receivable, waitlists, work orders, and open compliance items.
• Collect and organize data for monthly owner reporting while tracking reporting deadlines.
• Assist with tracking corrective action plans for properties experiencing operational, compliance, financial, or staffing concerns.

Financial Administration & AR Support

• Review property Accounts Receivable (AR) reports and follow up with Site Managers on delinquent balances and collection activities.
• Assist with invoice tracking, identifying missing documentation, coding errors, or unbilled work.
• Help gather historical expenses, contracts, vendor proposals, and capital needs data for annual property budgets and Replacement Reserve requests.

Occupancy, Vacancy & Compliance Support

• Track vacant units from move-out through make-ready, compliance approval, and lease-up.
• Monitor annual recertifications, interim certifications, and initial tenant files to ensure regulatory compliance (LIHTC, HUD, Rural Development, HOME).
• Assist site teams in preparing for internal, agency, lender, investor, and owner audits or inspections.

Operational, Maintenance & Field Support

• Conduct property visits as directed by the VP of Operations to perform site reviews, office organization checks, file reviews, or unit inspections.
• Provide temporary administrative or operational support to property sites during staffing shortages, transitions, lease-ups, or acquisitions.
• Track open work orders, preventive maintenance schedules, vendor contracts, and capital projects through completion.

Requirements

Desired Qualifications

• High school diploma or GED required. Associate or bachelor’s degree preferred.
• Two or more years of multifamily property management, affordable housing, compliance, administrative, accounting, or related experience.
• Affordable multifamily housing experience strongly with working knowledge of LIHTC, Rural Development, HOME, HUD Section 8, and other regulated housing programs preferred.
• Microsoft Office, including Word, Excel, and Gmail.
• Experience with Yardi Voyager, KissFlow, TenantTech, or similar property management and workflow systems.
• Strong organizational skills with the ability to manage multiple properties, assignments, and deadlines.
• Strong written and verbal communication skills.
• Ability to review reports and identify missing, overdue, incomplete, or inconsistent information.
• Ability to maintain confidential resident, employee, financial, and business information.
• Valid driver’s license and insurance.
• Ability to travel between assigned properties as required.
• Demonstrated ability to work independently while recognizing when supervisory or departmental review is required.

Certifications and Training

• Fair Housing
• HCMR/HOME
• HCCP/LIHTC
• CPO/HUD-Section 8
• Rural Development
• Landlord-Tenant Law
• Funding-specific training applicable to assigned properties

Physical Requirements

• Ability to walk, climb, and descend stairs.
• Ability to occasionally lift approximately 10–15 pounds.
• Ability to travel between assigned properties and offices.
• Ability to operate a computer and other standard office equipment.
• Ability to perform computer-based administrative work for extended periods.