Shift Lead (Fishers-Geist, IN)

Knowledge/Skills:Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operationsSuperior verbal communication and interpersonal skillsAbility to take and give direction, and execute team and company objectivesKnowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team MembersKnowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skillsKnowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and proceduresKnowledge of commonly ordered drinks and food items High degree of customer serviceKnowledge of Operations Ability to resolve Guest issuesKnowledge of all menu and drink items to ensure quality and coach othersConflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the positionFreedom to Act:Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experienceSize and Complexity:Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shiftMust be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shiftsAbility to maintain a high degree of pace and intensity for an extended period of timeInteraction:WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every GuestMaintain a positive work relationship with management to achieve results on a shift-by-shift basisExternal Relationships:WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and valueAbility to interact and communicate with Guests to monitor their needs throughout the shiftEDUCATION/EXPERIENCERequiredMinimum 21 years of ageCertification as a Wing Certified Trainer in at least one hourly position Completion of Shift Leader certificationPreferredPrior experience managing others or two years of Buffalo Wild Wings experience #J-18808-Ljbffr