Customer Account Representative

Customer Account Representative

Location: SE International Way Milwaukie Oregon, 97222

Pay rate range: $25 - $28/hr

Schedule: 1st shift, 6am 4:30pm (flexible)

10 hour days Mon Thurs (OT on Fridays once fully trained )

Preferred Qualifications: Representatives who have worked in manufacturing, customer facing (business to business), and understand and can use Excel, Outlook, Word.

The Customer Account Representative works to resolve customer issues. This position partners with customers to generate product and service orders, while providing expertise in resolving complex customer issues. Ensure compliance with Parkers guidelines, policies, and procedures.

Job Core Responsibilities

• Provides excellent customer service through communication, problem resolution and quick turn- around.
• Resolves complex customer issues and maintains knowledge of account information.
• Ensures customer complaints are resolved effectively, while in compliance with consumer laws, company policy and procedures.
• Collaborates and works with various departments to meet customer needs and maintains outstanding customer relations.
• Utilizes appropriate internal systems to organize customer information.
• Develops improvement plans in response to customer surveys and industry trends.
• Coordinates with internal departments to resolve and close actions within web database portal, while ensuring compliance with company procedures.
• Other responsibilities as assigned.
• Consistent exercise of independent judgment and discretion
• Regular, consistent and punctual attendance is required. May need to work nights and weekends, variable schedule(s), and additional hours as necessary.

Job Specifications

• Education: A Secondary Certificate/High School Diploma is required. Post-Secondary degree is a plus.
• Years of Experience: 2-4 years of relevant experience, aerospace industry experience is a plus.
• Skills: Ability to provide expertise in resolving complex customer issues
• SAP experience preferred or other comparable ERP experience
• Thorough understanding of standard customer account concepts, practices and procedures
• Strong attention to detail, highly organized and ability to multitask
• Ability to work collaboratively with others and ensure accountability to drive results in completion of tasks
• Able to problem solve issues of a more complex nature, using special knowledge to analyze information and standard practices to make judgments
• Excellent verbal and written communication skills; excellent interpersonal skills to drive tasks to completion
• Proficient with Microsoft Applications and database management tools