Field Service Technician

Job Description

Job Description

Field Service Technician Location: Charlotte, Winston-Salem, NC Travel: Up to 60%

Pay: Competitive Salary (to be determined based on experience)

Competitive compensation DOE (typically $34-37/hour; $80,000-100,000K annual with OT)

About the Field Service Technician role: ProSearch Recruiting Partners, an independent franchise of the MRI Network specializing in factory automation career recruitment and hires heavily in the machine tool industry, is seeking a highly motivated Field Service Technicians to join a well-established machine tool companies with over 60 years of experience.

As a Field Service Technician, you will play a crucial role in ensuring the smooth operation of our customers' machinery, specifically focusing on CNC lathes, robotic systems, and custom engineered solutions. You will be responsible for installing, troubleshooting, repairing, and maintaining these specialized systems. This is a direct hire opportunity with strong career potential!

Key Responsibilities of a Field Service Technician:

• Travel to customer sites in the southeast to provide on-site service for CNC lathes, robotic systems, and custom engineered solutions.
• Install, troubleshoot, repair, and maintain CNC lathes, robotic systems, and custom engineered solutions.
• Train customers and internal team members on proper equipment usage and maintenance, with a focus on CNC lathes, robotic systems, and custom engineered solutions.
• Collaborate with internal departments and external vendors to resolve service issues related to CNC lathes, robotic systems, and custom engineered solutions.
• Conduct high-quality, efficient, and timely repairs, preventive maintenance inspections, and machine/tooling installations on CNC lathes, robotic systems, and custom engineered solutions.
• Recommend modifications and improvements to equipment, processes, and procedures related to CNC lathes, robotic systems, and custom engineered solutions.
• Continuously review and improve current processes related to CNC lathes, robotic systems, and custom engineered solutions.
• Accurately document service activities and generate reports.
• Adhere to all safety policies and procedures.
• Drive company vehicles to service calls.
• Perform other duties as assigned.

A Qualified Field Service Technician will:

• Ability and willingness to learn new technologies, specifically within the areas of CNC lathes, robotic systems, and custom engineered solutions.
• Strong background in CNC machine tool service field work, with demonstrable experience in CNC lathes, robotic systems, and custom engineered solutions.
• Passion for customer satisfaction and excellent communication skills.
• Preferred formal education/training in troubleshooting, repair, and installation of CNC machine tools, with a focus on CNC lathes, robotic systems, and custom engineered solutions.
• Strong mechanical and electrical aptitude.
• Ability to handle a physical workload.

Physical Demands

• Ability to stand for periods up to 4 hours without breaks
• Ability to move/climb around machines
• Must be able to lift up to 50 pounds
• Required to use hands to finger, handle or feel.
• Reaching with hands and arms
• Must be able to talk and hear to accomplish job
• Industry setting with moderate noise

Field Service Technician will be rewarded with:

Competitive compensation DOE (typically $34-37/hour; $80,000-100,000K annual with OT)

Comprehensive Benefits

Medical

Dental

Vision

Vacation time

Paid expenses

401 K

Opportunity for career growth!

Must be authorized to work in the United States without sponsorship

This Company uses E-Verify to confirm identity and employment eligibility

• Seniority Level
• Associate
• Industry
• Automation Machinery ManufacturingMetalworking Machinery ManufacturingIndustrial Machinery Manufacturing
• Employment Type
• Full-time
• Job Functions
• EngineeringManufacturingProduction
• Skills
• Field Service ManagementRoboticsTroubleshootingMaintenance and RepairCustomer SatisfactionPreventive MaintenanceMaintenance InspectionsCommunicationComputer Numerical Control