FLEX Regional Software Specialist

Job Overview This position is a Motorola Solutions FLEX Regional Software Specialist for the FLEX CAD, RMS, Mobile and Jail Systems in the Central Region (ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, OH, KY). The Regional Software Specialist will be responsible for supporting various customers within the territory with functions and products that are part of the Motorola FLEX deployments, related services, and interfaces. The primary responsibility of the Regional Software Specialist is to provide onsite technical support and customer service in addition to working with customers remotely. They will build and maintain positive, effective, and mutually beneficial working alliances with the customer; initiate problem‑solving action and follow through to resolution; execute customer requests for system and process changes. Job Type and Remote Travel This is a remote position working with and traveling to customers in the CCSW CENTRAL REGION. Travel requirement: 50‑75% of the time. Responsibilities Provide onsite technical support and customer service in addition to working with customers remotely. Provide expertise and make decisions based on best practices, technical requirements, and/or customers' business needs. Initiate problem‑solving action and follow through to resolution; execute customer requests for system and process changes. Build relationships with customers to provide an individualized support experience and achieve customer satisfaction. Collaborate and act as liaison with the Motorola Technical Support team and other internal teams to provide exceptional customer service as it pertains to software support. Travel 50‑75% of the time to customer sites. Pass a stringent fingerprint background check due to high‑security areas governed by the DOJ CJIS Security Policy. Qualifications & Skills High School diploma. 3+ years of customer service/support experience. 2+ years experience within FLEX software preferred. Excellent problem‑solving capabilities. Strong written and verbal communication skills. Strong organizational skills and ability to handle multiple tasks; effective time management. Proficient computer skills with emphasis on Windows applications. Experience with Windows and Linux operating systems preferred. Exceptional interpersonal skills. Must be willing to travel 50‑75% of the time. Ability to work independently and make decisions with minimal supervision. Must be able to obtain a background clearance as required by government customers. Benefits Incentive bonus plans. Medical, dental, vision benefits. 401(k) with company match. 10 paid holidays. Generous paid time off packages. Employee stock purchase plan. Paid parental and family leave. and more. Additional Information Salary range: $70,000 – $80,000 USD. Position type: Experienced. Relocation: None. Referral payment plan: Yes. EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. #J-18808-Ljbffr Motorola Solutions