Arch II- Senior Service Transition

Architect II- Senior Service Transition

Position Count- 2

Location:  The role will be a hybrid position, Delhi NCR, Hyderabad, Bangalore, Pune
Shift : US Aligned shift- Night shift as per IST

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a  Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

Job Summary
This role in the Service Transition Group is responsible for the setup of monitoring and management services to enable the Managed Services Solutions organization to effectively deliver managed services to Insight’s clients. Supporting the assigned Transition Manager, this role will work with Insight’s Sales and Architecture teams to understand the overall solution and services being delivered, focusing on the technology to formulate the requirements and plan to transition a client’s devices or services to Managed Services, which include, but are not limited to, Managed Infrastructure, Managed Security, and Insight Cloud 360 Support Services.

Roles and Responsibilities

• Collaborate with various teams, including Managed Services, Engineering Services, and Professional Services, Consulting Services, Architecture, and Sales
• Review Statements of Work and Change Requests and provide feedback to team
• Evaluate a client’s technology to determine service readiness and supportability that will lead to a recommended service setup
• Facilitate technical workshops with client engineers and leadership to collect and share information, gain familiarity with the clients environment and their use of the technology to be managed
• Configure monitoring and alerting for the technology and services transitioning to managed services
• Troubleshoot, test, and resolve issues that may hinder service setup
• Prepare and validate collected technical data for configurable item creation in the CMDB.
• Create knowledge for transitioned devices and services to provide familiarity of a client’s technology and services to the delivery teams.
• Provide regular updates to the Transition Manager and your team to enable effective communications
  Key Technical Skills

• Bachelor’s degree in information technology or a related field or equivalent years of experience
• 8-10 years’ experience working in an IT engineering role, , managed services, service transition, technical implementation, or operations support roles.
• Hands-on experience with monitoring, alerting, event management, service onboarding, or operational readiness activities for client environments.
• Experience working with managed infrastructure, managed security, cloud support, or hybrid IT environments.
• Exposure to reviewing Statements of Work, change requests, technical scope documents, or transition requirements to assess service readiness and supportability.
• Experience with CMDB data preparation, configuration item validation, asset details, documentation, and service setup readiness is preferred.
• Strong understanding of IT infrastructure domains including servers, networks, storage, virtualization, cloud platforms, security tools, and end-user technologies.
• Ability to assess technical environments and determine monitoring, management, and support requirements for managed services onboarding.
• Ability to work in a structured transition environment, manage multiple onboarding activities, track dependencies, and meet defined timelines.
• Customer-focused mindset with strong attention to detail, ownership, and commitment to operational excellence.
• Familiarity with configuring SNMPv2 and SNMPv3 polling and traps. Able to perform SNMP walk of MIBS
• Working knowledge of
  • Firewalls, Switches, Routers, Wireless Access Points, Wireless LAN Controllers, and SDWAN devices
  • Working knowledge of VMware (Microsoft Hyper-V, a plus)
  • Working knowledge of and experience with Windows Server operating systems and Active Directory
  • Understanding of enterprise class storage (NetApp, Pure, Isilon, Cohesity, Dell/EMC, HP/3Par)
  • PowerShell and/or scripting experience
  • Experience with Cisco Unified Communications, Cisco WebEx, Unity, Presence, and other collaboration solutions is a plus
• Understanding of ITIL and IT Service Management (ITIL Cert, a plus)

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.