Front Office Supervisor

Front Office Supervisor (Full-Time)InterContinental The Clement Monterey- Monterey, CAJoin Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.If you're ready to grow your career with a team committed to excellence, we'd love to hear from you!What You'll Do:As a Front Office Supervisor, you'll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.Your responsibilities include:Leading, coaching, and motivating Front Office AgentsDelivering exceptional guest service and resolving guest concerns with professionalismActing as Manager on Duty as assignedSupporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presenceTraining and developing team members while promoting InterContinental service standardsMonitoring scheduling, labor costs, cash handling, and operational proceduresCollaborating with all hotel departments to ensure seamless guest experiencesSupporting departmental projects, meetings, and hotel initiativesWhat We're Looking For:Required QualificationsMinimum High School Diploma or equivalentAt least 2 years of hotel supervisory experience, preferably within Front Office or Guest ServicesOutstanding guest service and leadership skillsStrong communication and interpersonal abilitiesExcellent organizational and problem-solving skillsProficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability to work a flexible schedule, including evenings, weekends, and holidaysPreferred QualificationsHospitality or Business Management degreePrior luxury hotel experienceBilingual or multilingual skillsHospitality leadership or emotional intelligence trainingWhy Join InterContinental The Clement Monterey?Competitive payMedical, Dental & Vision Insurance401(k) with company matchPaid Time OffEmployee Assistance ProgramEducational AssistanceProfessional development and trainingEmployee recognition programsIHG hotel discounts worldwideA collaborative, supportive workplace culturePhysical RequirementsAbility to stand and walk for extended periodsAbility to lift up to 50 poundsAbility to push or pull up to 200 poundsAbility to bend, stoop, kneel, and navigate stairs as neededReady to Join Our Team?If you're an energetic leader with a passion for hospitality and creating unforgettable guest experiences, we'd love to hear from you.Apply today and become part of the InterContinental The Clement Monterey family!