Processing Specialist

Processing Specialist The Processing Specialist will be responsible for setting up business customers ancillary products and completing important back-end daily processes for the bank, while ensuring accuracy for branches and customers. A hard‑working attitude is a plus in providing support to all of our customer‑facing departments. Richwood Bank has a comprehensive benefits package for full‑time employees including medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short‑term disability. Full‑time and part‑time employees have access to a 401(k) plan, an enhanced wellness program, tuition reimbursement and professional development opportunities. Essential Functions Greet customers by phone and chat pleasantly and efficiently Knowledge of Operations Processing duties and back‑end set ups for Product Solutions Originate wire transfers as well as administrative duties Process incoming deposits via digital deposit and mobile capture channels Serve as backup administrator for SCO system with the ability to create or re‑set user information and run item queries ACH/IAT returns, prenotifications, and monitoring Positive Pay set up and support Maintain assigned work hours Work with others in a team environment Demonstrate knowledge of all accounts, products, and services offered Stay current on rates for CDs, savings, IRA and interest‑bearing checking accounts Assist manager with miscellaneous office support as needed and when time allows Please note this is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at times with or without notice. Skills and Abilities Excellent customer service skills Ability to prioritize and make on‑the‑spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss or fraud Strong problem‑solving skills Mathematical skills In‑depth knowledge of our bank products and services Work well under pressure and in a fast‑paced environment Strong communication skills High degree of accuracy Detail and organization Maintain confidentiality at all times Maintain a positive attitude towards your team and customers Driven to succeed and open‑minded to learn more about new technology within our industry Accurate typing skills, including the use of word processing, spreadsheet software applications and e‑mail Education High School Diploma or GED required, college preferred 2 years of banking experience required Equal Opportunity Employer/Disability/Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates are subject to background and credit checks. Employment is contingent upon results that meet company standards and applicable laws. #J-18808-Ljbffr Richwood Bank