Client Services Manager (Wilton Manors)

Company Description

The Law Offices of Jibrael S. Hindi is seeking a highly organized and personable Client Services Manager to join our team. This role serves as the main point of contact for our signed-up clients, ensuring they are informed, supported, and satisfied throughout their case process. You will work closely with our intake and legal teams to keep cases moving efficiently while providing an exceptional client experience.

Responsibilities

• Serve as the primary liaison for clients after they sign up with our firm.
• Provide regular updates to clients regarding the status of their case(s).
• Coordinate with the intake team to ensure smooth client transitions and address client needs.
• Communicate with the legal team to gather and relay any additional case information.
• Request client reviews after they have received and cashed their settlement checks.
• Maintain accurate client records and ensure timely follow-ups.

Qualifications

• Strong interpersonal and communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple client cases simultaneously.
• Professional demeanor and a client-first mindset.
• Previous experience in client management, customer service, or legal support preferred but not required.

Skills

• Must be good with technology
• Good at communication
• Time management and prioritization
• Multi-tasking in a fast paced environment
• Staying organized with a large number of contacts
• Know how to use CRM
• Customer service skills
• Adaptability and flexibility

Joining our team as a Client Services Manager offers the opportunity to thrive in a fast-paced professional and collaborative work environment., grow professionally, and make a meaningful impact. We offer competitive compensation and opportunities for growth within this fast-expanding law firm. If you meet the requirements and possess the necessary skills, we encourage you to apply for this rewarding position.