Warehouse Customer Service Representative

Customer Service RepresentativeResponsibilities:Serves as the primary day-to-day contact for our customers regarding general inquiries, concerns or questionsOversees communications, timely responses to emails and requests (both internal and external) and ensures smooth and timely order process flowHandles customer complaints in a calm, professional manner, and diagnoses, assesses and resolves problems or issues as they ariseProperly communicate and escalate information as necessary and collaborate with cross functional FST teams across the warehouse and transportation divisionsAccurately and timely enter data into operating systems, understand department process flow and constantly look for areas of improved efficiencyComply with all defined business process and the utilization of all technology platforms, as defined by FSTUnderstand contractual agreement details and expirations and collaborate with cross functional FST teamsRequirements:Live FST Traits of Reliable, Responsive, Adaptable, Passionate, and InnovativeTake ownership of your Duty to Communicate all required and relevant information to necessary people, departments, and customers2+ years of customer service experience (distribution or logistics experience preferred)Strong ability to multitaskProven accuracy in reporting and data entryStrong written and verbal communicationTime management and strong problem-solving skillsIntermediate Word, Excel, and Outlook experienceStrong collaboration to work as OneFSTCritical and broad thinking for the good of the organizationDisclaimer:This job description does not include every duty or responsibility that the employee may be asked to perform at some point in time. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. Nothing in this job description is intended to give rise to an employer-employee relationship, but not limited to an assumed offer of employmentFST Logistics is an equal opportunity employerEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.