Email Account Director/Project Manager

• Lead day-to-day client communications, serving as the primary point of contact and trusted advisor for email and CRM initiatives
• Own and manage multiple projects simultaneously, ensuring timelines, budgets, and deliverables are met with precision
• Develop and oversee email marketing and CRM strategies, including lifecycle programs, segmentation, personalization, and automation
• Translate client objectives into actionable project plans and campaign roadmaps
• Collaborate cross-functionally with creative, strategy, analytics, and development teams to deliver integrated campaigns
• Review and ensure quality of all email deliverables, including messaging, design alignment, targeting, and deployment accuracy
• Manage and mentor junior team members, providing guidance, feedback, and support for professional development
• Identify opportunities to optimize campaign performance through testing, analytics, and continuous improvement
• Maintain strong attention to detail across all aspects of project execution, including QA and compliance with best practices
• Proactively identify risks, troubleshoot issues, and implement solutions to keep projects on track
• Contribute to process improvements and workflow efficiencies within the team and broader organization

• 10+ years of experience in account management, project management, or similar role within a marketing or advertising agency
• Strong expertise in email marketing and CRM platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, HubSpot, or similar)
• Proven ability to manage client relationships independently with minimal oversight
• Demonstrated experience leading complex, multi-channel campaigns with a strong focus on email and lifecycle marketing
• Experience overseeing and mentoring junior team members
• Deep understanding of email best practices, including segmentation, personalization, deliverability, and performance optimization
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment
• Excellent communication and presentation skills, both written and verbal
• Analytical mindset with experience leveraging data to inform strategy and improve performance
• Familiarity with QA processes, compliance standards, and marketing automation workflows

Opportunity Awaits.
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