Inside Solutions Representative (Cox Business)

Inside Solutions Representative - CCI

Building strong business relationships is a marathon, not a sprint. While speed is certainly important in sales, trust and authenticity are earned over time.

We're looking for an Inside Solutions Representative who understands the value of taking the time to do things right. At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies empowering businesses to thrive in an ever-evolving digital landscape.

If you're committed to quality work and are eager to advance your career, we'd love to hear from you.

Here's a sneak peek of the benefits you could experience as a Cox employee:

• A competitive salary and top-notch bonus/incentive plans.
• A pro-sales culture that honors what salespeople (like you!) contribute to our success.
• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
• A true team environment, with 3 days of real-life collaboration in the office.
• Comprehensive healthcare benefits, with multiple options for individuals and families.
• Generous 401(k) retirement plans with company match.
• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
• Professional development and continuing education opportunities.
• Access to financial wellness/planning resources.

What You'll Do

• Handle inbound business customer calls related to new service activation, service upgrades, and account transfers, ensuring a seamless customer experience.
• Provide overflow support across additional call queues as needed, including assisting with misrouted inquiries to ensure timely resolution.
• Proactively follow up on sales opportunities, installations, and customer inquiries to ensure timely resolution of issues and a high-quality customer experience.
• Generate new business leads through proactive outreach and referral requests from existing customers, while cultivating long-term client relationships and building a strong, repeat customer base.
• Educating customers on installed products, service offerings, billing and charges.
• Listening to customers to understand their needs and offering tailored solutions.
• Developing and delivering proposals and presentations based on clients' business needs.
• Assessing the serviceability of client locations and negotiating pricing, service levels and terms with clients.
• Collaborating with sales engineers to find appropriate solutions and resolve installation or service issues.
• Performing ROI assessments to ensure sales profitability.
• Working with sales support to complete orders and maintain customer satisfaction and sharing customer insights and feedback with the marketing team.

Who You Are

As a patient and strategic salesperson, you're committed to the long game. You're not just about making a sale, you're about building lasting relationships. You also have the following:

Minimum:

• 5 years of experience in a related field; or a high school diploma/GED with 3 years of experience; or an associate degree, a bachelor's degree or certification in a related discipline.
• Proficiency with computers and common business software.

Preferred:

• An associate degree or technical certification in a related discipline.
• 2 years of sales experience with a proven track record of meeting quotas.
• 2 years of experience selling over the phone.
• 6 months of experience selling telecommunications products and services.

Ready to grow your sales career at Cox? Apply today!

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected.