Technology Support Specialist, Instructional and Information Technology Services

Job Overview Operating within the Technology Support Services (TSS) of Instructional and Information Technology Services (IITS), this role supports the campus community and operates independently with minimal direction. It assumes the primary responsibility for providing intermediate to advanced technical support to faculty, students, and staff. The individual in this role possesses working knowledge of applications, business systems, and enterprise information technology environments. The technical duties encompass resolving endpoint connectivity issues within established networked environments, troubleshooting operating system failures and logs, and implementing approved technologies and solutions. The incumbent is also responsible for the installation, configuration, replacement, maintenance, and upgrading of client and network-connected endpoint devices, including local and network printers, computers, and associated client-facing applications or data connections. Additionally, this position works collaboratively with external campus partners, vendors, cross‑functional groups within the University and supports the training of new and existing team members within the support unit. Position Summary Working Title (Technology Support Specialist II) This is a full‑time, exempt position, which will lead toward permanent status following the successful completion of a probationary period. For a complete list of responsibilities and required qualifications, please review the position description linked at the top of the page. Pay, Benefits, And Work Schedule Anticipated Hiring Salary Range: $5,787 per month (step 1) CSU Classification Salary Range: $5,787 - $8,430 per month Salary is commensurate with the background and experience of the individual selected. This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 15 paid holidays are offered each year; 14 scheduled on specific days and a personal holiday that may be taken any time during the year. A comprehensive benefits summary for this position is available online by visiting our benefits portal. The CSU Total Compensation Calculator demonstrates the significance of the benefits package. Supplemental Information Following a conditional offer of employment, satisfactory completion of a background check (including criminal records check) is required prior to beginning employment. Any offer of employment is rescinded if the background check reveals disqualifying information, or if it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position. California State University San Marcos is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to age, physical or mental disability, gender or sex, genetic information, gender identity, gender expression, marital status, medical condition, nationality, race or ethnicity, religion or religious creed, sexual orientation, and veteran or military status. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act or Clery Act Notification can be found at Pursuant to the CSU Out‑of‑State Employment Policy, as of January1, 2022, the California State University is prohibited from hiring employees to perform CSU‑related work outside the state of California. #J-18808-Ljbffr