Concierge Security Officer

Concierge Security Officer

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

We are seeking a professional Concierge Security Officer to serve as the first point of contact in our corporate headquarters lobby. This individual will combine the warmth and professionalism of a concierge with the vigilance and judgment of a security professional. The ideal candidate will be approachable, engaging, and polished in demeanor, while maintaining a discreet but effective security presence.

This position is focused on creating a welcoming environment for employees and guests while ensuring access control, surveillance monitoring, and response coordination in the event of a security incident.

Essential Duties & Responsibilities:

• Front Desk Engagement & Guest Services
  • Welcome and greet visitors with professionalism, warmth, and courtesy.
  • Provide clear directions, visitor assistance, and act as a helpful resource for employees and guests.
  • Ensure all guests follow established access procedures (badges, visitor logs, sign-ins, and escorts).
• Access Control & Lobby Security
  • Manage and monitor entry into the main lobby, ensuring only authorized individuals gain access.
  • Monitor weapons detection systems
  • Control driveway gate access for visitors
  • Discreetly observe visitor behavior for potential risks while maintaining a non-intimidating presence.
  • Escalate concerns or unauthorized access attempts appropriately and promptly.
• Surveillance & Monitoring
  • Monitor designated security cameras and lobby activity in real-time.
  • Identify and respond to unusual or suspicious activities.
  • Act as the first line of defense in potential security events.
• Incident Response & De-escalation
  • Respond quickly and calmly to disruptive behavior or security concerns.
  • Employ de-escalation techniques to resolve situations professionally.
  • Contact law enforcement, emergency responders, and/or internal corporate leadership as required.
• Operational Support
  • Maintain accurate records of visitors, incidents, and security-related activities.
  • Support internal security and facilities teams with periodic safety checks.
  • Assist with implementation of lobby and access-related security procedures.

Requirements:

• Experience:
  • 2–5 years in hospitality, corporate concierge, customer service, or security roles.
  • Experience in corporate security or protective services preferred.
• Skills & Competencies:
  • Exceptional communication and interpersonal skills; able to engage warmly with executives, staff, and guests.
  • Strong situational awareness and the ability to remain calm under pressure.
  • Proven ability to de-escalate conflict and manage challenging interactions professionally.
  • Tech-savvy with basic proficiency in security systems (CCTV, access control software, visitor management systems).
• Attributes:
  • Professional appearance in business/neutral attire (plainclothes, not a uniform).
  • Discreet, trustworthy, and tactful with sensitive information.
  • Highly dependable with strong judgment and decision-making skills.
• Education/Training:
  • High school diploma required; bachelor's degree in criminal justice, hospitality, or related field preferred.
  • Training in de-escalation, conflict resolution, or security operations a plus.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.