IT Support Specialist

Help Desk / IT Support Specialist Position Summary We are seeking an IT Support professional to provide a combination of Level 1 and Level 2 technical support. This role is primarily focused on resolving end-user issues, delivering exceptional customer service, and supporting a variety of hardware, software, and access-related requests. The ideal candidate is a proactive problem solver with strong communication skills and a desire to continuously learn and grow within an IT organization. Key Responsibilities Provide first and second-level technical support for end users. Troubleshoot and resolve password, account access, and permission-related issues. Support desktops, laptops, printers, network-connected devices, and other workplace technology. Diagnose and resolve hardware and software issues in a timely manner. Manage and resolve support tickets while maintaining excellent customer service. Escalate complex issues when necessary and follow through to resolution. Assist with small-scale IT projects and operational improvement initiatives. Collaborate with team members and business stakeholders to ensure effective support delivery. Participate in ongoing training and stay current with new technologies, processes, and best practices. Provide on-site technical support across a wide range of IT needs. Required Qualifications Experience providing desktop and end-user technical support. Strong troubleshooting skills across hardware, software, and operating systems. Experience supporting user accounts, permissions, and access management. Ability to manage multiple support requests in a fast-paced environment. Excellent customer service and interpersonal communication skills. Comfortable interacting with employees at all levels, including leadership. Self-motivated, adaptable, and eager to learn new technologies. Preferred Attributes Well-rounded technical experience with the ability to support various IT functions. Positive attitude and confidence in handling technical issues independently. Strong organizational and problem-solving skills. Desire for long-term growth and advancement within an IT team. Experience Level: Intermediate-Level IT Support Professional Job Type & Location: This is a Contract to Hire position based out of Opelika, AL. Pay and Benefits: The pay range for this position is $20.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Opelika,AL. Application Deadline: This position is anticipated to close on Aug 8, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems