ITOM Architect

Job Title:- ServiceNow ITOM Administrator Location:- Poughkippsie, NY(Hybrid) Duration:- Contract Key Responsibilities: Own and administer the ServiceNow ITOM platform. Design, maintain, and govern the CMDB aligned with CSDM best practices. Configure and optimize ServiceNow Discovery, Service Mapping, and Event Management. Manage Identification & Reconciliation Engine (IRE) rules and CMDB data quality. Integrate CMDB with SCCM, Intune, Tenable, and other authoritative data sources. Develop dashboards and reporting around CMDB health, Discovery coverage, and Service Mapping accuracy. Implement automation using Flow Designer, IntegrationHub, and Orchestration. Administer MID Servers and support cloud discovery across Azure and AWS. Partner with Infrastructure, Security, Architecture, and IT Operations teams to improve platform maturity and governance. Required Experience: Strong ServiceNow ITOM administration experience. CMDB administration and governance. CSDM implementation and support. Discovery, Service Mapping, and Event Management. Identification & Reconciliation Engine (IRE). Flow Designer and IntegrationHub. MID Server administration. REST/SOAP API integrations. Azure and/or AWS Cloud Discovery. Experience integrating Asset Management concepts and authoritative data sources.

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