Relationship Banker Business Specialist

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. This position is for a Relationship Banker Business Specialist within PNC’s retail organization, based in Houston, TX. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive. Job Description Acquires and expands share of wallet for Consumer and Business Banking opportunities under 2MM in sales revenue. Achieves business results through leadership and productive collaboration with a wide range of ecosystem partners. Responsible for proactive lead generation and appointments conducted inside and outside of branch. Delivers a differentiated client experience from acquisition through onboarding and servicing. Leverages experience and knowledge of bank products and services to grow share of wallet and attract new consumer and business households. Manages and grows Business Banking relationships under 2MM in sales revenue, translating client information to actionable sales strategy and tactics. Generates quality referrals to ecosystem partners and leverages tools and protocols to maximize business results. Develops ecosystem leadership inside and outside of the branch as a COI, working across partners such as PNCWM, PNC Private Bank, Business Banking, and Mortgage. Identifies the resource or team best equipped to meet client needs and introduces clients accordingly. Holds partners accountable for routine updates and referral follow‑up. Differentiates the client experience through advanced conversation skills and delivers client well‑being through tailored solutions aligned with clients’ wholistic needs. Solves client problems courteously and with urgency, escalating where necessary. Acts as an advocate for clients and prospects across product, support, operations, or other departments within PNC, identifying trends and unique needs of the client. Works with branch team to identify consumer and business banking opportunities, creating referrals and following up on independent opportunities to expand share of wallet. Creates client loyalty and grows client share of wallet through a differentiated client experience. Performs lobby engagement activities to connect with clients and position PNC products to meet their needs. Educates clients on options for managing financial transactions by leveraging technology, tools, and resources. Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty. Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Participates in branch daily operations, ensuring efficient and accurate completion of all tasks. Qualifications Primary education: Bachelor’s degree (or equivalent combination of education, certification, and experience, including military service). Professional experience: Skills: Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies, Banking Products, Business Acumen, Customer Experience Management, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Prospecting, Selling, Understanding Customer Needs. Certifications/Licenses: None required. Background checks required as per Consumer Financial Protection Bureau regulations. Benefits Medical and prescription drug coverage with a Health Savings Account feature. Dental and vision options. Employee and spouse/child life insurance. Short and long‑term disability protection. 401(k) with PNC match, pension and stock purchase plans. Dependent care reimbursement account. Back‑up child/elder care, adoption, surrogacy, and doula reimbursement. Educational assistance, including select programs fully paid. Robust wellness program with financial incentives. Paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year (unless otherwise required by law); between 15 to 25 vacation days per year, depending on career level and years of service. Accommodation & EEO Disability Accommodations: If an accommodation is required to participate in the application process, please contact us via email at View email address on click.appcast.io or call View phone number on click.appcast.io and say "Workday". All information will be kept confidential and used only for providing necessary accommodations. Equal Employment Opportunity: PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or FINRA, which prohibit the hiring of individuals with certain criminal history. #J-18808-Ljbffr PNC Financial Services Group, Inc.