IT Support Associate

Overview The Fresh Air Fund is a youth development organization providing transformative outdoor experiences, at no cost, for New York City children from underserved communities. At six sleepaway camps in New York’s Mid-Hudson Valley, children have new experiences, learn newskillsand gain new perspectives. Youth alsoparticipatein year-round leadership, careerexplorationand educational programs. Position IT Support Associate – Seasonal Location: New York, NY, US Employment Period: Mid-June 2026 – Late-August, 2026 Hours per Week: approximately 35 hours per week Working Hours: Varies by program assigned, which may rotate during the summer, as listed below: NYC Office: Monday – Friday (hybrid, onsite/remote) Compensation: $20/hour Responsibilities Assist members of the IT Department in all facets of support and management, including device deployment, application installation and general troubleshooting. Assist in monitoring and troubleshooting server-based operations. Provide tech support for staff and participants, including Help Desk responses. Manage and troubleshoot wireless networks. In-person and remote tech support. Identify and document problems and notify the Fresh Air Fund IT Admin Team. Other duties as assigned. Qualifications Must be 18+ years of age. A solid understanding of and experience with PC and Mac-based hardware and software. A solid understanding of and experience with mobile device and tablet-based hardware and software. Familiarity with hotspot technologies (mifi and cradlepoint) and troubleshooting. Experience with Zoom and Teams and its advanced control features. Experience with remote support and remote support tools (Splashtop/Zoom/Teams). The ability to interact with users of varying tech skill levels. Interest in joining a youth development organization and supporting its mission and vision. As part of our commitment to maintaining a safe and healthy workplace, The Fresh Air Fund requires all employees to meet applicable vaccination requirements in accordance with federal, state, and local laws. As new public health issues arise, The Fresh Air Fund may require additional vaccinations. Proof of vaccination or an approved exemption will be required as a condition of employment, if applicable. Application Instructions To apply, please submit a New York City IT Support cover letter and resume. We are hiring on a rolling basis and encourage interested applicants to apply as early as possible. No calls or recruiters, please. The Fresh Air Fund is proud to be an equal opportunity employer, committed to inclusive hiring, and dedicated to diversity in its work and on its staff. We strongly encourage candidates of all identities, experiences, orientations, and communities to apply. #J-18808-Ljbffr