Front Desk Agent/ Night Audit

Job Description

Job Description

We are looking for someone to work audit from 11pm-7am Thursday-Sunday, & part time from 7a-3p & 3p-11p.Position Summary: A front desk agent checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include but are not limited to: distributing room keys, verifying customers' hotel registration information, and process room payments and deposits during their stay.Shifts Available: Full Time / Part Time, 7a-3p, 3p-11p, 11p-7aPLEASE FILL OUT QUESTIONS IN ORDER TO BE CONSIDERED FOR POSITIONFront Desk Clerk duties and responsibilities:Taking, cancelling, and changing room reservation requestsInvestigating and resolving customer complaints or questionsProcessing guest departures including calculating changes and receiving paymentsAnswering telephone calls and relaying messagesMaintaining an inventory of reservations, vacancies, and room assignmentsAnswering inquires about the hotel and its services through the telephone, email, or in personHandling wake-up calls and a myriad of other guest requestsStrong written and verbal communication skillsGood time management skills and ability to multitaskExcellent organizational skills and attention to detailAbility to creatively solve problemsMaintaining a well-groomed and professional appearanceFlexibility to work in a fast-paced environmentBi-lingual a plusCompensation: Depending on Experience Typically Start at $13.50 - $14.50 with raise after 90 days -Job Types: Part-time, Full-timeSalary: From $13.00 per hourBenefits:Flexible scheduleSchedule:8-hour shiftDay shiftHolidaysNight shiftOn callOvertimeWeekend availabilityExperience:Customer service: 1 year (Preferred)Language:Spanish (Preferred)Shift availability:Night Shift (Preferred)Overnight Shift (Preferred)Day Shift (Preferred)Work Location: In person