Crisis Care Center Crisis Care Liaison

Crisis Care Liaison

Normal Work Hours/Days: 8:00 a.m. - 4:30 p.m. Monday - Friday

Location: Crisis Care Center

The Crisis Care Center is designed to provide crisis stabilization to individuals experiencing a behavioral health and/or substance use crisis and reduce pressure on law enforcement and local emergency departments. Once the crisis has been resolved and the individual has been stabilized,
they will be linked with a community mental health provider for on-going services. The Crisis Care Liaison will build and maintain mutually beneficial relationships, facilitate communications and coordinate activities between individuals served by the Crisis Care Center and Community Mental
Health Organizations. The Crisis Care Liaison is responsible for being the main point of contact for individuals transitioning from the Crisis Care Center after they have been stabilized. The Crisis Care Liaison will provide case management services and aid in obtaining and coordinating social and
maintenance services for individuals once discharged into the community.

PRIMARY JOB FUNCTIONS:

Responsible for providing direct case management services to individuals discharged from the Crisis Care Center.

Responsible for being the single point of contact for persons transitioning from the Crisis Care Center.

Determine and identify resources that would meet the needs of the clients in their catchment area and provide transportation if needed to and from appointments.

Prepare a plan for the provision of community mental health services to the targeted individual involved, review such plan and provide and document all follow-up care.

Aid in obtaining and coordinating social and maintenance services for the individual, including services relating to daily living activities, habilitation and rehabilitation services, prevocational and vocational services, and housing services.

Coordinate and communicate with community mental health organizations regarding clients status and progress.

Maintain high quality and timely documentation.

Assist clinicians and case managers in the discharge planning process.

Perform all administrative duties as required

Other duties and tasks as assigned

MINIMUM QUALIFICATIONS:

Bachelors degree in social work, psychology, counseling or other human service field.

Experience working with individuals with serious mental illness and/or substance use issues.

Experience working in case management or outreach (preferred).

Valid Alabama driver's license and a suitable automobile to permit the required travel.

Must be insurable and maintain insurability under JBS's automobile insurance carrier's standards.

Must show and maintain car insurance equal to or in excess of the State of Alabama standards for automobile insurance coverage.

Excellent oral and written communication skills

Knowledge of Community Resources and Services

Ability to obtain Adult Case Management Certification through the Alabama Department of Mental Health

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of seriously mentally ill and substance use population.

Ability to work autonomously.

Knowledge of the special needs and behavioral characteristics of the seriously mentally ill and/or substance use in the adult population.

Knowledge of the community and available community resources/services.

Knowledge of the rules and regulations governing the human services provider agencies in the catchment area.

Knowledge of the legal and ethical issues relative to confidentiality of client records and the ability to interpret and apply them within the scope of the case management responsibilities.

Ability to communicate effectively with a multi-disciplinary team.

Knowledge of casework principles and methods related to case management.

Working knowledge of clinical interviewing techniques and principles.

Trained in or willing to be trained in crisis intervention, specifically Therapeutic Options

Ability and willingness to document activities and maintain records in the electronic health record.

Skills in interpersonal relationships and dynamics.

Considerable written and expressive communication skill.