Guest Experience Ambassador - Franklin Templeton - NYC

Guest Experience Ambassador - Franklin Templeton - NYC

Shift: 7 AM - 6 PM

Salary: $26.00 - $28.00 / per hour

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

Embark on a journey of hospitality excellence as a valued member of our team, dedicated to creating exceptional experiences for our members. Every detail is thoughtfully delivered to exceed expectations and foster a welcoming, high-touch environment.

Duties and Responsibilities

• Welcome members and guests with warmth, professionalism, and strong presence.
• Deliver personalized arrival experiences tailored to individual preferences.
• Manage seamless check-in and check-out processes.
• Oversee access management, including badge processes, with accuracy.
• Coordinate equipment repairs and maintenance to ensure smooth operations.
• Plan and execute meetings and events, including audiovisual setup and catering, serving as liaison between clients and vendors.
• Resolve scheduling and booking conflicts proactively, escalating when needed.
• Respond to inquiries efficiently with strong attention to detail.
• Conduct opening and closing walkthroughs, documenting key updates.
• Provide first-level technical support for site technology needs.
• Support administrative tasks to maintain daily operations.
• Collaborate effectively with team members and departments.
• Follow all security, fire, health, and safety protocols.
• Support business needs with flexibility across schedules.
• Take on additional responsibilities as needed.

Qualifications

• Strong hospitality mindset focused on delivering high-quality guest experiences.
• Excellent communication and listening skills.
• Proficient in computer systems, office technology, and Microsoft Office Suite.
• Detail-oriented, dependable, and committed to operational excellence.
• Experience with meeting and event planning preferred.
• High level of discretion, professionalism, and confidentiality.
• Ownership mindset with accountability across responsibilities.
• Two to three years of client service or front-of-house experience in hospitality or corporate environments preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave