Program Support Assistant

Job Title

Program Support Assistant

Job Duties

The major duties include, but are not limited too:

• Responsible for collecting, compiling and/or tracking statistical information and preparing complex data/reports related to the administrative, clinical, and technical aspects of the programs assigned.
• Tracks achievement on performance measures, goals, and objectives
• Receives and processes documents and reports in accordance with established procedures
• Uses software applications to draw information from a wide variety of sources in order to prepare reports
• Retrieves a variety of computerized data
• Establishes protocols for incoming data
• Organizes and maintains equipment data
• Assists in the planning, review, reporting, and presentation of data/statistical results of program studies
• Maintains, reconciles, and verifies the quality assurance of reports for the service and performs duties related to the maintaining, tracking and trending data

Property Management/Quality/Accreditation Support

• Manages the inventory system for the addition of new equipment, tracking repairs and replacements for equipment in the service
• Coordinates the administrative property of the service by performing property management duties: such as the maintenance of records (e.g., equipment inventory list), conduct of periodic inventories, and/or disposal of excess property
• Answers questions and recommends adjustments concerning policies and procedures related to property management services
• Obtains and performs general property management support services, such as maintenance and disposal of equipment

Mail, Correspondence, and Reports

• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication
• Performs the following types of duties: edit letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, prepares minutes, and develops standard of form letters and replies to inquiries
• Provides general clerical mail and correspondence services such as preparing a variety of recurring reports, reviewing outgoing correspondence for proper attachments, for consolidating/coordinating submittals of information
• Researches files and assembles background information on the subject of incoming material prior to referral

Information Technology

• Problem solver with the special ability to integrate overall knowledge of the service systems with VISTA applications and to be innovative in the process
• Collects data relevant to Medical Service activities and workload for report preparation and submissions
• Advises staff in all aspects of software used by the entire service, including MS Excel, Access, Word, and Power Point
• Provides continued assistance to all staff in the use of VISTA and all computer applications

Work Schedule: M-F 8:00am-4:30pm

Position Description/PD#: Program Support Assistant / PD065420