CX Program Specialist (Hybrid-Cottage Grove, MN)

ANDERSEN CORPORATION SUMMARY:At Andersen, we see possibility everywhere, every day and in everything we do. The possibility for our employees to achieve their full potential, for our communities to be stronger and for everyone to have a healthier, happier place to live.Our portfolio of brands — Andersen Windows & Doors, Renewal by Andersen and Fenetres MQ — is crafted to serve customers across the new residential, home improvement and light commercial building sector.Join our more than 13,000 employees who are inspired every day to deliver exceptional experiences that turn possibility into reality.JOB DESCRIPTION:This position provides foundational support for customer experience programs, tools, and processes. The role is responsible for request intakes, documentation updates, platform support, communication coordination, training logistics, and follow-up activities that help users follow established customer experience processes.Responsibilities:Support administration of customer experience programs and tools, including request tracking, platform and user updates, meeting materials, partner follow-up, and feedback, alerts, closed-loop activity, and survey or reporting resources.Provide foundational support to the retail Network and internal users by responding to questions, tracking requests, supporting training logistics, updating resources, documenting follow-up needs, and escalating complex items as needed. Assist users with program tools and materials, and gather feedback examples that support messaging, resources, and execution.Maintain and update documentation, user guides, process materials, meeting resources, and support content that help users follow established customer experience processes. Communication, training, and enablement material updates.Support surveys, reporting, and data quality activities by updating recipient and user information, ensuring accuracy, documenting and resolving discrepancies, and following up or escalating with appropriate partners.Direction of Others:Provides no formal work direction. Coordinates follow-up, documentation updates, meeting logistics, and task tracking with peers or internal partners.Minimum Qualifications, Skill and/or Competency Requirements:Associate’s degree or equivalent combination of education and experience.Minimum 2–3 years of business experience, preferably in customer service, administrative support, retail support, program coordination, customer experience, or related field.Customer-focused mindset with a commitment to providing responsive, accurate support.Strong organizational skills with the ability to prioritize work, meet established deadlines, and consistently follow through on assigned tasks.High attention to detail with a focus on accuracy and quality in day-to-day responsibilities.Clear and effective written and verbal communication skills.Ability to manage tasks, balance multiple priorities, and meet established deadlines.Comfortable learning and using customer experience tools, systems, and processes, with troubleshooting skills and a collaborative, professional approach when working with internal partners and supporting users.COMPENSATION:Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring processPAY RANGE:$62,960.00 - $94,440.00CULTURE AND BENEFITS:At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well‑being, growth, and future. Our benefits include:401 (k) Plan, Employer Fixed Contributions & Company MatchingProfit Sharing*Medical, Dental and Vision Coverage*Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)Life InsurancePaid Time Off & Paid HolidaysPaid Maternity Leave & Paid Parental Leave*Career Growth Planning & Nationwide Career OpportunitiesFor employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today. #J-18808-Ljbffr Renewal-By-Andersen