Field Service Representative

Job Summary Under supervision, implement the Medline Renewal Reprocessing Program to help ensure client staff acceptance and follow-through with procedures. Job Description Oversee preparation and shipment of materials, ensuring proper labeling and organization. Identify reprocessable items and recommend cost‑saving opportunities. Provide on‑site support, addressing workflow issues and assisting with process improvements. Educate and train staff on program benefits and best practices through group sessions and one‑on‑one discussions. Support training initiatives using digital tools and reporting platforms to share performance insights. Conduct scheduled facility visits, assist with onboarding, and gather feedback to enhance program effectiveness. Basic Qualifications At least 1 year of experience in a hospital or operating room setting. Experience communicating technical information to non‑technical audiences. Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction. Experience accomplishing tasks in an optimum order based on time, importance or other criteria. Position requires regular lifting at least 30 lbs. Position requires work on extended and /or "odd" or "on call" hours as business needs dictate. Position requires travel up to 80% of the time for business purposes (within state and out of state). Certification / Licensure Position requires a current valid driver's license, vehicle insurance, clean driving record (ex. minimal, minor or zero infractions on Motor Vehicle Report) and ability to travel in own vehicle to designated facility if within driving distance. Position requires credentialing/hospital certification to access assigned facilities. Benefits Health insurance Life and disability insurance 401(k) contributions Paid time off Employee Assistance Program Employee Resource Groups Employee Service Corp Benefits for part-time employees 401(k) contributions Paid time off Employee Assistance Program Employee Resource Groups Employee Service Corp Salary $21.75 - $31.50 Hourly The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. Medline will not pay less than the applicable minimum wage or salary threshold. Company Culture We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Equal Opportunity Employer Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. #J-18808-Ljbffr