Client Leader | Higher Education

Market: Higher Education

Location: Charlotte, NC

Reports to: Market Leader

FLSA: Exempt

Work Mode: Onsite Monday - Thursday; Onsite optional on Friday

Employment Type: Full-time

At BHDP, we believe great design does more than define spaces-it influences behavior, drives performance, and creates meaningful experiences. Guided by our purpose to Inspire People and Impact Results, By Design, we collaborate across architecture, interiors, strategy, and research to solve complex challenges in integrated ways. Here, your ideas matter, your voice is heard, and your work has the power to shape experiences that truly make a difference.

Role Summary

The Client Leader is responsible for expanding BHDP's presence within the Higher Education Market by developing strategic relationships with decision-makers, maintaining a healthy sales funnel through consistent sales behaviors, and achieving individual net revenue and profit goals. In addition, the Client Leader serves as a thought leader, bringing innovative perspectives to clients and to BHDP through industry engagement, expertise, and insight that strengthen our credibility and expand opportunities within the market.

Responsibilities

• Leads the client and project teams to secure net revenue and execute BHDP services that exceed the clients' expectations while managing our efforts within targeted project performance metrics.
• Serves as the advocate for the professional services provided by BHDP and holds the team accountable to a high bar of quality and client service.
• Proactively provides perspective and strategic recommendations to clients, adding value to their business as a trusted partner and advisor.
• Achieves business plan goals and objectives related to Higher Education growth, development of expertise, and visibility on a national stage.
• Identifies and develops strategic targeted relationships with multiple new and existing clients in positions of financial authority to achieve individual sales stretch net revenue and profit goals in alignment with the Higher Education Business Plan and budget.
• Builds a business-leader network with key industry influencers to maintain a healthy sales funnel through commitment to weekly sales behaviors and ability to create meaningful connections.
• Acts as the client relationship lead, establishing multiple high-level points of contact and developing an understanding of the client's business goals and objectives.
• Continuously learns and understands the client's business and adjusts BHDP's approach to maintain and grow broader and deeper relationships through delivering strong value.
• Practices continuous learning to build and share strategically relevant expertise, develop a thought-leading voice in the Market/Business Segment to create credibility as an expert with new and existing clients.
• Presents market-focused thought leadership at professional national organization conferences attended by existing and prospective clients.

Qualifications

• Bachelor's degree in Architecture (NAAB accredited program preferred), Interior Design (CIDA accredited program preferred), or other relevant design, construction, or engineering related program.
• Architectural License, or NCIDQ Certification, preferred
• 12+ years in the design and/or architecture industry
• 5+ years of experience within the Higher education market
• Demonstrated commitment to exceptional customer service, with the ability to anticipate needs, communicate proactively, and resolve issues with professionalism and care.
• Demonstrated initiative; sees challenges as opportunities

• Demonstrated capability to delegate, coach, and raise team performance
• Strong attention to detail
• Strong communication and collaboration within a team
• Models professional workplace behaviors: reliable follow-through, constructive feedback, and calm, solutions-oriented communication with co-workers and clients

Physical and Mental Demands

• Sitting/standing
• Occasional lifting of 20 pounds or less
• Ability to work in an open office environment
• Ability to travel 25-30%

Life at BHDP

Our comprehensive benefit package includes a competitive salary, medical, dental, vision, disability, flexible spending accounts, paid holidays, paid time off, and a 401(k), which aligns with our commitment to rewarding our high-performing professionals.

BHDP Architecture is an Equal Opportunity Employer. Individuals with disabilities and protected veterans are encouraged to apply.

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

This position description is prepared to provide a general understanding of the responsibilities of the position and does not include a comprehensive list of activities, duties, success factors, or responsibilities that are required for a specific employee. Success Factors, duties, responsibilities, and activities may be modified or augmented at any time with or without notice.