Sr. Implementation Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided)

General information Job Posting Title Sr. Implementation Project Manager, Tolling & Contact Center Operations (Onsite - New York | Relocation Assistance Provided) Date Thursday, August 27, 2026 City Albany State NY Country United States Working time Full-time Description & Requirements Maximus is currently hiring for a Sr. Implementation Project Manager to support our NYS Thruway team. The Sr. Implementation Project Manager is responsible for leading the tolling and contact center project implementation from contract signing through post go-live support. Previous experience leading government contract implementations within contact center and tolling systems is necessary for consideration.This position is contingent upon award and will be fully onsite within New York State. Relocation assistance is provided.Why Join Maximus? - ð Competitive Compensation - Bonuses based on performance included!- ð¡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.- ð Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.- ð️ Unlimited Time Off Package – Enjoy UTO, Holidays, and extended sick leave, along with Short- and Long-Term Disability coverage.- ð Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).- ð Recognition Platform - Acknowledge and appreciate outstanding employee contributions.- ð Tuition Reimbursement - Invest in your ongoing education and development.- ð Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.- ð Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.- ð Professional Development Opportunities- Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:- Facilitate and prepare all planning activities and artifacts for complex initiatives including project scope statements, work breakdown structure, and detailed project schedule.- Monitor schedule progress, and implement corrective measures as needed. Monitor and facilitate the tracking and resolution of issues and decisions impacting the project.- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.- Prepare and deliver project status information to stakeholders.- Implement solutions to improve or enhance processes and services provided to our customers.- Lead continuous improvement teams.- Direct the activities of project management staff, and assist with prioritizing workload, resolving issues, and acting as point of escalation. Minimum Requirements - Bachelor's Degree- 7-10 years of experience- Strong skills in critical thinking, interpersonal interactions (negotiation, conflict resolution, consulting, and mentoring), team facilitation/leadership, and presentation/public speaking.- Ability to work on multple projects under time constraints.- Proactive, analytical, and process driven, with a strong focus on meeting deliverables and advocating on behalf of the customer.- Strong verbal and written communication skills required.- Must be comfortable working in a team environment, as well as independently, and possess a strong sense of accountability and urgency in completing assignments.- Experience in managing large corporate initiatives.- Excellent working knowledge of MS Office products.- Supervisory or management experience preferred.- Experience using Smartsheet and Jira preferred.- Experience in both Waterfall and Agile methodologies highly preferred.- PMP certification highly preferred.- Agile certification highly preferred.- Experience in Health Care/Business Administration or related field preferred.- Experience leading state government project implementation within the tolling and call center space.- Project Management Professional (PMP) certification.- Must currently live in, or, be willing to relocate to New York state. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at View email address on click.appcast.io. Minimum Salary $ 125,000.00 Maximum Salary $ 135,000.00